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摘要：酒店行業是最關注人的感受的一個行業，這里不應該只是針對于他們的顧客，對于服務這些賓客的員工感受同等重要，員工在與賓客交流和接觸的過程中決定著賓客體驗好壞，直接聯系著企業的生產經營，并且核心員工對于企業是難以被代替的，他們所創造的價值也是巨大的，然而隨著酒店人才市場需求日益增大、地區的差異擴大、企業內部的實力、人才需求的匱乏、社會競爭的加劇，導致核心員工的流失率越來越大。這也成為飯店管理者最為關注的問題之一。針對于員工的流失，本文在對名詞概念的解釋、員工流失原因分析、市場內外部環境的(de)(de)(de)基(ji)礎上、討論企(qi)(qi)業想把員工(gong)留住的(de)(de)(de)關(guan)鍵在于企(qi)(qi)業能(neng)打造自(zi)身品(pin)牌力，通過多方面的(de)(de)(de)措施(shi)將自(zi)身建設為(wei)一個員工(gong)滿意的(de)(de)(de)并愿意為(wei)之付(fu)出的(de)(de)(de)企(qi)(qi)業。并且希望對(dui)于人(ren)力資源(yuan)管理的(de)(de)(de)研究(jiu)可(ke)以(yi)提供一定的(de)(de)(de)參(can)考意義。

關鍵詞：酒店員工(gong)；忠誠(cheng)度；流失率；流失原因(yin)；員工(gong)滿意度

一、研究酒店員工流失的目的和意義

1.問題提出飯店員工流失是指通過主動或非主動結束與飯店的勞動關系，飯店員工主動流失是指員工主動離開所工作的飯店，也就是我們現在經常所說的跳槽。飯店員工流失已經成為一種普遍存在的行業現象。而員工流失率就是在統計期內離職員工占單位員工總數的比例。根據行業內公式-員工流失率=員工流失人數/（期初員工人數+本期增加員工人數）*100%；在2012年亞太人力資源協會在一套針對員工流失率的統計分析中定義10%-15%算是目前的一個合理范圍，根據最新星級酒店的調查報告，國內超過此數據的酒店占比40%，研究數據表明酒店業在近些年員工平均流失率為24.27%，已經接近了2.5倍，而且此比例在逐年遞增，表明國內酒店員工流失問題的非正常性，更加值得注意的是流失率中占比大多是主動流失員工，因此員工的主動流失成為困擾現今酒店行業的不可忽視的問題。例如服務質量下降，流失客源，崗位空缺導致員工工作強度增加，補充空缺所需人力資源招聘成本整體提高，酒店行業流失率的不斷增加，已經成為妨礙酒店經營發展的重點因素之一，同時也是難點問題，應引起旅游管理研究領域的重視。2.研究意義飯店業的核心產品—人。正因如此，優秀員工是酒店的靈魂。隨著市場競爭日益激烈化，部分獨具慧眼的管理者發現，技術、產品創新、硬件提高等傳統的競爭優勢正在被優秀員工所代替，并且慢慢成為了核心競爭力。但還沒有找到有效抑制員工流失的辦法，因此了解酒店員工流失現狀，揭示員工流失對飯店的影響，并發現及尋找有效對策成為本文的(de)(de)(de)(de)研究方向。3.論文視(shi)角(jiao)本文在酒(jiu)店(dian)(dian)(dian)管理的(de)(de)(de)(de)立場(chang)上，從管理學角(jiao)度(du)，探討因培訓、晉升、薪酬等相(xiang)關制度(du)而導致的(de)(de)(de)(de)飯店(dian)(dian)(dian)員(yuan)工主動流失(shi)，提出相(xiang)對(dui)于(yu)對(dui)策。通過適(shi)當調整酒(jiu)店(dian)(dian)(dian)內(nei)的(de)(de)(de)(de)可控因素(su)，適(shi)當減少及控制員(yuan)工流失(shi)。尤其是酒(jiu)店(dian)(dian)(dian)內(nei)部的(de)(de)(de)(de)核心員(yuan)工和優質員(yuan)工保證從長遠的(de)(de)(de)(de)運營管理中有利于(yu)酒(jiu)店(dian)(dian)(dian)的(de)(de)(de)(de)發展。

二、中小型酒店員工流失現象及特點

1.酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)高流(liu)失(shi)(shi)(shi)(shi)(shi)率問題現(xian)狀我們發現(xian)了(le)一(yi)(yi)個(ge)需要(yao)(yao)(yao)引起(qi)重視的(de)(de)(de)(de)(de)(de)現(xian)狀——酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)業(ye)(ye)(ye)(ye)人(ren)(ren)(ren)才(cai)的(de)(de)(de)(de)(de)(de)匱(kui)乏(fa)，不(bu)論是(shi)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)內現(xian)有(you)(you)人(ren)(ren)(ren)才(cai)還是(shi)人(ren)(ren)(ren)才(cai)儲備都存(cun)在(zai)(zai)(zai)(zai)大量(liang)缺(que)口。現(xian)實(shi)問題是(shi)目前(qian)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)跳(tiao)槽現(xian)象(xiang)比(bi)(bi)較普(pu)遍，而(er)(er)且(qie)也(ye)會(hui)(hui)被其(qi)(qi)(qi)他(ta)(ta)(ta)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)挖(wa)走一(yi)(yi)部(bu)(bu)分(fen)(fen)人(ren)(ren)(ren)才(cai)。一(yi)(yi)方(fang)(fang)面(mian)，酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)為(wei)(wei)了(le)保證賓(bin)客的(de)(de)(de)(de)(de)(de)滿意度(du)(du)需要(yao)(yao)(yao)大量(liang)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)完(wan)成整體(ti)(ti)(ti)的(de)(de)(de)(de)(de)(de)服(fu)務工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)。其(qi)(qi)(qi)次(ci)，酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)辛苦培訓歷練出(chu)來(lai)(lai)(lai)的(de)(de)(de)(de)(de)(de)正(zheng)式工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)無法(fa)留住，人(ren)(ren)(ren)才(cai)流(liu)失(shi)(shi)(shi)(shi)(shi)嚴重。2.酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)流(liu)失(shi)(shi)(shi)(shi)(shi)特(te)(te)點(dian)（1）酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)流(liu)失(shi)(shi)(shi)(shi)(shi)結合(he)別(bie)的(de)(de)(de)(de)(de)(de)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)相(xiang)(xiang)比(bi)(bi)有(you)(you)以下(xia)特(te)(te)點(dian)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)流(liu)失(shi)(shi)(shi)(shi)(shi)普(pu)遍比(bi)(bi)較高。受(shou)(shou)多(duo)方(fang)(fang)面(mian)因(yin)(yin)(yin)素影響(xiang)，包括：①酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)相(xiang)(xiang)關技(ji)能(neng)容(rong)(rong)易滲透(tou)到其(qi)(qi)(qi)他(ta)(ta)(ta)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)，因(yin)(yin)(yin)此員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)較容(rong)(rong)易轉到其(qi)(qi)(qi)他(ta)(ta)(ta)相(xiang)(xiang)關服(fu)務行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)。②酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)存(cun)在(zai)(zai)(zai)(zai)部(bu)(bu)分(fen)(fen)簡單工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)種且(qie)不(bu)要(yao)(yao)(yao)求經驗的(de)(de)(de)(de)(de)(de)崗位(wei)(wei)，因(yin)(yin)(yin)此臨時及(ji)過渡(du)的(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)占(zhan)一(yi)(yi)定比(bi)(bi)例。③酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)性(xing)質(zhi)有(you)(you)別(bie)于一(yi)(yi)般非特(te)(te)殊行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)，例如工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)時間(jian)長，工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)時間(jian)不(bu)規律，無法(fa)選(xuan)擇(ze)在(zai)(zai)(zai)(zai)正(zheng)常(chang)公休(xiu)日休(xiu)息(xi)，因(yin)(yin)(yin)此影響(xiang)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)正(zheng)常(chang)生(sheng)活(huo)。④在(zai)(zai)(zai)(zai)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)受(shou)(shou)到一(yi)(yi)定的(de)(de)(de)(de)(de)(de)不(bu)理(li)解(jie)，對(dui)(dui)服(fu)務行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)有(you)(you)一(yi)(yi)定誤解(jie)。（2）酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)存(cun)在(zai)(zai)(zai)(zai)集(ji)(ji)體(ti)(ti)(ti)流(liu)失(shi)(shi)(shi)(shi)(shi)現(xian)象(xiang)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)在(zai)(zai)(zai)(zai)擴張的(de)(de)(de)(de)(de)(de)階段尤(you)其(qi)(qi)(qi)會(hui)(hui)產生(sheng)集(ji)(ji)體(ti)(ti)(ti)流(liu)失(shi)(shi)(shi)(shi)(shi)情況，具體(ti)(ti)(ti)體(ti)(ti)(ti)現(xian)新(xin)(xin)(xin)(xin)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)在(zai)(zai)(zai)(zai)開(kai)業(ye)(ye)(ye)(ye)前(qian)期會(hui)(hui)挖(wa)走某(mou)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)一(yi)(yi)位(wei)(wei)或若干(gan)位(wei)(wei)高層(ceng)管(guan)(guan)理(li)者，而(er)(er)高層(ceng)管(guan)(guan)理(li)者的(de)(de)(de)(de)(de)(de)離開(kai)會(hui)(hui)隨之帶(dai)走麾下(xia)的(de)(de)(de)(de)(de)(de)中(zhong)(zhong)層(ceng)管(guan)(guan)理(li)者及(ji)相(xiang)(xiang)關骨(gu)干(gan)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)，幫助(zhu)其(qi)(qi)(qi)穩定他(ta)(ta)(ta)們所(suo)管(guan)(guan)理(li)之新(xin)(xin)(xin)(xin)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)運營。此現(xian)象(xiang)尤(you)其(qi)(qi)(qi)在(zai)(zai)(zai)(zai)新(xin)(xin)(xin)(xin)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)開(kai)業(ye)(ye)(ye)(ye)前(qian)后，周(zhou)邊(bian)同行(xing)(xing)(xing)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)會(hui)(hui)有(you)(you)很大風險(xian)經歷人(ren)(ren)(ren)才(cai)流(liu)失(shi)(shi)(shi)(shi)(shi)。因(yin)(yin)(yin)為(wei)(wei)個(ge)別(bie)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)會(hui)(hui)用(yong)相(xiang)(xiang)對(dui)(dui)較快(kuai)的(de)(de)(de)(de)(de)(de)辦(ban)法(fa)吸(xi)引及(ji)挖(wa)掘其(qi)(qi)(qi)他(ta)(ta)(ta)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)——高于這(zhe)(zhe)(zhe)(zhe)(zhe)些員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)原酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)資(zi)。這(zhe)(zhe)(zhe)(zhe)(zhe)樣的(de)(de)(de)(de)(de)(de)現(xian)象(xiang)體(ti)(ti)(ti)現(xian)了(le)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)競爭的(de)(de)(de)(de)(de)(de)亂象(xiang)，從(cong)另(ling)一(yi)(yi)個(ge)角(jiao)度(du)(du)解(jie)釋，在(zai)(zai)(zai)(zai)這(zhe)(zhe)(zhe)(zhe)(zhe)個(ge)利益驅使的(de)(de)(de)(de)(de)(de)時代，酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)是(shi)歡迎接(jie)(jie)收這(zhe)(zhe)(zhe)(zhe)(zhe)些集(ji)(ji)體(ti)(ti)(ti)跳(tiao)槽者，甚至酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)在(zai)(zai)(zai)(zai)開(kai)業(ye)(ye)(ye)(ye)前(qian)招聘酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)高層(ceng)管(guan)(guan)理(li)者時鼓(gu)勵他(ta)(ta)(ta)們能(neng)夠直接(jie)(jie)將他(ta)(ta)(ta)們的(de)(de)(de)(de)(de)(de)團隊帶(dai)來(lai)(lai)(lai)而(er)(er)這(zhe)(zhe)(zhe)(zhe)(zhe)個(ge)也(ye)成為(wei)(wei)一(yi)(yi)個(ge)有(you)(you)力(li)的(de)(de)(de)(de)(de)(de)應聘競爭力(li)，因(yin)(yin)(yin)為(wei)(wei)他(ta)(ta)(ta)們所(suo)帶(dai)來(lai)(lai)(lai)的(de)(de)(de)(de)(de)(de)團隊有(you)(you)豐富的(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)經驗及(ji)嫻(xian)熟的(de)(de)(de)(de)(de)(de)職業(ye)(ye)(ye)(ye)技(ji)能(neng)。酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)減少(shao)了(le)大量(liang)的(de)(de)(de)(de)(de)(de)成本，并在(zai)(zai)(zai)(zai)開(kai)業(ye)(ye)(ye)(ye)初期能(neng)保證一(yi)(yi)定水(shui)準的(de)(de)(de)(de)(de)(de)服(fu)務質(zhi)量(liang)。但另(ling)一(yi)(yi)層(ceng)面(mian)這(zhe)(zhe)(zhe)(zhe)(zhe)樣的(de)(de)(de)(de)(de)(de)集(ji)(ji)體(ti)(ti)(ti)跳(tiao)槽加劇了(le)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)間(jian)的(de)(de)(de)(de)(de)(de)非正(zheng)常(chang)人(ren)(ren)(ren)才(cai)競爭，而(er)(er)對(dui)(dui)于員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)來(lai)(lai)(lai)講過快(kuai)的(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)資(zi)增(zeng)幅也(ye)對(dui)(dui)于其(qi)(qi)(qi)長期的(de)(de)(de)(de)(de)(de)職業(ye)(ye)(ye)(ye)規劃(hua)起(qi)到了(le)負(fu)面(mian)的(de)(de)(de)(de)(de)(de)作(zuo)(zuo)(zuo)(zuo)(zuo)用(yong)造(zao)成其(qi)(qi)(qi)無法(fa)科學(xue)(xue)(xue)合(he)理(li)的(de)(de)(de)(de)(de)(de)計劃(hua)未來(lai)(lai)(lai)的(de)(de)(de)(de)(de)(de)晉升。（3）學(xue)(xue)(xue)歷導致(zhi)(zhi)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)流(liu)失(shi)(shi)(shi)(shi)(shi)現(xian)象(xiang)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)想要(yao)(yao)(yao)往更高的(de)(de)(de)(de)(de)(de)職位(wei)(wei)發展(zhan)必(bi)要(yao)(yao)(yao)的(de)(de)(de)(de)(de)(de)技(ji)能(neng)和(he)管(guan)(guan)理(li)能(neng)力(li)是(shi)必(bi)需的(de)(de)(de)(de)(de)(de)但也(ye)要(yao)(yao)(yao)結合(he)一(yi)(yi)定的(de)(de)(de)(de)(de)(de)學(xue)(xue)(xue)歷提升才(cai)能(neng)符合(he)現(xian)代酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)的(de)(de)(de)(de)(de)(de)要(yao)(yao)(yao)求。因(yin)(yin)(yin)此年(nian)輕員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)們在(zai)(zai)(zai)(zai)畢業(ye)(ye)(ye)(ye)后經過了(le)1年(nian)-3年(nian)的(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)后會(hui)(hui)有(you)(you)很大一(yi)(yi)部(bu)(bu)分(fen)(fen)會(hui)(hui)選(xuan)擇(ze)繼續(xu)深造(zao)，員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)為(wei)(wei)了(le)專注地繼續(xu)深造(zao)學(xue)(xue)(xue)習大多(duo)選(xuan)擇(ze)脫產的(de)(de)(de)(de)(de)(de)繼續(xu)教育(yu)。員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)經過2年(nian)-4年(nian)的(de)(de)(de)(de)(de)(de)學(xue)(xue)(xue)習中(zhong)(zhong)，思(si)想的(de)(de)(de)(de)(de)(de)成長和(he)社會(hui)(hui)環境發展(zhan)的(de)(de)(de)(de)(de)(de)影響(xiang)會(hui)(hui)給自(zi)(zi)己規劃(hua)新(xin)(xin)(xin)(xin)的(de)(de)(de)(de)(de)(de)人(ren)(ren)(ren)生(sheng)軌跡和(he)建立新(xin)(xin)(xin)(xin)的(de)(de)(de)(de)(de)(de)職業(ye)(ye)(ye)(ye)目標，而(er)(er)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)和(he)其(qi)(qi)(qi)他(ta)(ta)(ta)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)比(bi)(bi)尤(you)其(qi)(qi)(qi)在(zai)(zai)(zai)(zai)現(xian)階段的(de)(de)(de)(de)(de)(de)經濟飛(fei)速發展(zhan)所(suo)衍生(sheng)出(chu)的(de)(de)(de)(de)(de)(de)新(xin)(xin)(xin)(xin)興行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)及(ji)人(ren)(ren)(ren)們對(dui)(dui)自(zi)(zi)身價值(zhi)和(he)大膽(dan)追逐理(li)想的(de)(de)(de)(de)(de)(de)開(kai)放(fang)思(si)想慢慢解(jie)放(fang)的(de)(de)(de)(de)(de)(de)趨勢(shi)中(zhong)(zhong)缺(que)乏(fa)一(yi)(yi)定的(de)(de)(de)(de)(de)(de)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)忠誠(cheng)度(du)(du)。（4）酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)向其(qi)(qi)(qi)他(ta)(ta)(ta)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)流(liu)失(shi)(shi)(shi)(shi)(shi)普(pu)遍酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)對(dui)(dui)外其(qi)(qi)(qi)它(ta)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)流(liu)失(shi)(shi)(shi)(shi)(shi)分(fen)(fen)為(wei)(wei)三(san)個(ge)方(fang)(fang)向。第(di)一(yi)(yi)，酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)業(ye)(ye)(ye)(ye)打造(zao)了(le)一(yi)(yi)批形(xing)象(xiang)好(hao)、高學(xue)(xue)(xue)歷、工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)能(neng)力(li)強等(deng)多(duo)方(fang)(fang)面(mian)突出(chu)的(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)，這(zhe)(zhe)(zhe)(zhe)(zhe)類員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)尤(you)其(qi)(qi)(qi)受(shou)(shou)外企公司(si)的(de)(de)(de)(de)(de)(de)青睞，這(zhe)(zhe)(zhe)(zhe)(zhe)是(shi)其(qi)(qi)(qi)中(zhong)(zhong)一(yi)(yi)類流(liu)失(shi)(shi)(shi)(shi)(shi)的(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)。第(di)二，旅游(you)(you)業(ye)(ye)(ye)(ye)門類廣(guang)包羅(luo)萬(wan)象(xiang)，其(qi)(qi)(qi)中(zhong)(zhong)所(suo)提供的(de)(de)(de)(de)(de)(de)崗位(wei)(wei)不(bu)管(guan)(guan)是(shi)從(cong)薪資(zi)待遇(yu)或工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)的(de)(de)(de)(de)(de)(de)新(xin)(xin)(xin)(xin)鮮(xian)度(du)(du)都會(hui)(hui)為(wei)(wei)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)降(jiang)低門檻吸(xi)引其(qi)(qi)(qi)到來(lai)(lai)(lai)，這(zhe)(zhe)(zhe)(zhe)(zhe)便是(shi)從(cong)旅游(you)(you)這(zhe)(zhe)(zhe)(zhe)(zhe)一(yi)(yi)大類層(ceng)面(mian)的(de)(de)(de)(de)(de)(de)同行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)競爭。第(di)三(san)，因(yin)(yin)(yin)為(wei)(wei)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)體(ti)(ti)(ti)現(xian)了(le)服(fu)務的(de)(de)(de)(de)(de)(de)高端和(he)極致(zhi)(zhi)，而(er)(er)一(yi)(yi)些與飯店(dian)(dian)(dian)業(ye)(ye)(ye)(ye)務相(xiang)(xiang)近體(ti)(ti)(ti)現(xian)服(fu)務的(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)也(ye)看中(zhong)(zhong)了(le)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)出(chu)來(lai)(lai)(lai)的(de)(de)(de)(de)(de)(de)人(ren)(ren)(ren)才(cai)，類似房(fang)地產、奢侈(chi)品等(deng)行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)也(ye)在(zai)(zai)(zai)(zai)大量(liang)吸(xi)引著酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)，這(zhe)(zhe)(zhe)(zhe)(zhe)類員(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)流(liu)失(shi)(shi)(shi)(shi)(shi)屬于在(zai)(zai)(zai)(zai)服(fu)務這(zhe)(zhe)(zhe)(zhe)(zhe)一(yi)(yi)共通性(xing)的(de)(de)(de)(de)(de)(de)基(ji)礎上的(de)(de)(de)(de)(de)(de)流(liu)失(shi)(shi)(shi)(shi)(shi)。

三、員工流失的影響

員(yuan)(yuan)工(gong)流失(shi)的(de)(de)(de)影(ying)響不光(guang)對(dui)組(zu)織(zhi)而(er)(er)(er)言會(hui)(hui)(hui)付出大(da)量成(cheng)(cheng)本(ben)，而(er)(er)(er)對(dui)于其他員(yuan)(yuan)工(gong)而(er)(er)(er)言也有(you)一定的(de)(de)(de)負面影(ying)響。1.對(dui)組(zu)織(zhi)來說所付出的(de)(de)(de)成(cheng)(cheng)本(ben)（1）組(zu)織(zhi)及(ji)(ji)參加社會(hui)(hui)(hui)招(zhao)聘(pin)會(hui)(hui)(hui)，場(chang)地布置或(huo)外出差旅及(ji)(ji)入場(chang)費以(yi)及(ji)(ji)相關招(zhao)聘(pin)廣(guang)告推廣(guang)費用(yong)。（2）新員(yuan)(yuan)工(gong)面試、考察、評估決策(ce)等相關的(de)(de)(de)管理成(cheng)(cheng)本(ben)。（3）新員(yuan)(yuan)工(gong)入職(zhi)(zhi)培(pei)訓、在職(zhi)(zhi)培(pei)訓、專人引導等一系(xi)列管理成(cheng)(cheng)本(ben)以(yi)及(ji)(ji)為培(pei)訓新員(yuan)(yuan)工(gong)而(er)(er)(er)使部分員(yuan)(yuan)工(gong)降(jiang)(jiang)低生產(chan)效率(lv)的(de)(de)(de)成(cheng)(cheng)本(ben)。2.員(yuan)(yuan)工(gong)流失(shi)造成(cheng)(cheng)職(zhi)(zhi)位(wei)空(kong)缺時所體現(xian)出的(de)(de)(de)勞(lao)動力下(xia)降(jiang)(jiang)等生產(chan)成(cheng)(cheng)本(ben)對(dui)于其他員(yuan)(yuan)工(gong)的(de)(de)(de)影(ying)響（1）損失(shi)工(gong)作(zuo)中默契的(de)(de)(de)搭檔(dang)，團隊(dui)凝聚力下(xia)降(jiang)(jiang)。（2）接替(ti)者到位(wei)前的(de)(de)(de)工(gong)作(zuo)負擔加重，工(gong)作(zuo)滿意度下(xia)降(jiang)(jiang)。（3）受尋找(zhao)新機遇的(de)(de)(de)離職(zhi)(zhi)者影(ying)響，對(dui)酒(jiu)店忠誠度下(xia)降(jiang)(jiang)。

四、酒店員工離職原因分析

本(ben)(ben)文中(zhong)會(hui)(hui)運用前(qian)人(ren)的(de)(de)(de)(de)研究成(cheng)(cheng)果(guo)，結(jie)合對(dui)(dui)(dui)行(xing)(xing)業(ye)(ye)(ye)(ye)(ye)已(yi)有(you)的(de)(de)(de)(de)相(xiang)(xiang)關(guan)結(jie)論和(he)現(xian)(xian)實情(qing)況，將(jiang)酒(jiu)(jiu)店(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)離職(zhi)(zhi)因(yin)(yin)素(su)(su)(su)總結(jie)為(wei)三(san)個(ge)層面(mian)。即環境因(yin)(yin)素(su)(su)(su)、組(zu)(zu)織因(yin)(yin)素(su)(su)(su)和(he)個(ge)人(ren)因(yin)(yin)素(su)(su)(su)。1.環境因(yin)(yin)素(su)(su)(su)（1）相(xiang)(xiang)關(guan)政(zheng)策國(guo)家鼓(gu)勵人(ren)才流(liu)(liu)動(dong)的(de)(de)(de)(de)政(zheng)策從(cong)而提(ti)高人(ren)力(li)資源(yuan)在(zai)(zai)全社(she)會(hui)(hui)的(de)(de)(de)(de)配(pei)置效(xiao)率。并且對(dui)(dui)(dui)旅游業(ye)(ye)(ye)(ye)(ye)的(de)(de)(de)(de)支持(chi)使得(de)行(xing)(xing)業(ye)(ye)(ye)(ye)(ye)不(bu)(bu)斷擴大，酒(jiu)(jiu)店(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)可以(yi)在(zai)(zai)業(ye)(ye)(ye)(ye)(ye)界獲(huo)得(de)更(geng)多(duo)更(geng)廣的(de)(de)(de)(de)發(fa)展。（2）經濟環境國(guo)家整體的(de)(de)(de)(de)經濟環境直(zhi)接影(ying)響(xiang)到(dao)勞(lao)動(dong)力(li)市場(chang)、就業(ye)(ye)(ye)(ye)(ye)形式和(he)行(xing)(xing)業(ye)(ye)(ye)(ye)(ye)發(fa)展。當勞(lao)動(dong)力(li)市場(chang)有(you)更(geng)多(duo)的(de)(de)(de)(de)工(gong)(gong)(gong)(gong)作機會(hui)(hui)時，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)易對(dui)(dui)(dui)現(xian)(xian)有(you)工(gong)(gong)(gong)(gong)作產(chan)生(sheng)(sheng)不(bu)(bu)滿(man)，從(cong)而有(you)可能產(chan)生(sheng)(sheng)離職(zhi)(zhi)意(yi)向(xiang)(xiang)。（3）社(she)會(hui)(hui)價值(zhi)觀(guan)念在(zai)(zai)傳統觀(guan)念下(xia)，酒(jiu)(jiu)店(dian)(dian)(dian)(dian)行(xing)(xing)業(ye)(ye)(ye)(ye)(ye)被貼上了一(yi)些(xie)偏見的(de)(de)(de)(de)標簽，比如(ru)：青春(chun)飯，低人(ren)一(yi)等(deng)，從(cong)而降低了在(zai)(zai)酒(jiu)(jiu)店(dian)(dian)(dian)(dian)工(gong)(gong)(gong)(gong)作的(de)(de)(de)(de)榮(rong)譽感(gan)(gan)(gan)。因(yin)(yin)此也成(cheng)(cheng)為(wei)了酒(jiu)(jiu)店(dian)(dian)(dian)(dian)行(xing)(xing)業(ye)(ye)(ye)(ye)(ye)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)離職(zhi)(zhi)的(de)(de)(de)(de)其中(zhong)一(yi)個(ge)因(yin)(yin)素(su)(su)(su)。2.組(zu)(zu)織因(yin)(yin)素(su)(su)(su)從(cong)酒(jiu)(jiu)店(dian)(dian)(dian)(dian)組(zu)(zu)織內(nei)部的(de)(de)(de)(de)視角來看，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)流(liu)(liu)失(shi)體現(xian)(xian)在(zai)(zai)與(yu)(yu)工(gong)(gong)(gong)(gong)作相(xiang)(xiang)關(guan)和(he)與(yu)(yu)管(guan)(guan)(guan)理(li)(li)相(xiang)(xiang)關(guan)的(de)(de)(de)(de)兩(liang)方(fang)(fang)面(mian)因(yin)(yin)素(su)(su)(su)。（1）與(yu)(yu)工(gong)(gong)(gong)(gong)作相(xiang)(xiang)關(guan)的(de)(de)(de)(de)因(yin)(yin)素(su)(su)(su)①工(gong)(gong)(gong)(gong)作性(xing)(xing)(xing)質(zhi)酒(jiu)(jiu)店(dian)(dian)(dian)(dian)行(xing)(xing)業(ye)(ye)(ye)(ye)(ye)一(yi)些(xie)特(te)殊工(gong)(gong)(gong)(gong)作要(yao)求（在(zai)(zai)前(qian)文提(ti)到(dao)過）；②工(gong)(gong)(gong)(gong)作壓(ya)(ya)力(li)Lazarus在(zai)(zai)1984年指出(chu)壓(ya)(ya)力(li)是(shi)“當人(ren)們認為(wei)環境條(tiao)件超出(chu)心(xin)(xin)理(li)(li)資源(yuan)所能正確(que)處理(li)(li)的(de)(de)(de)(de)范圍時所產(chan)生(sheng)(sheng)的(de)(de)(de)(de)焦慮(lv)和(he)緊張(zhang)感(gan)(gan)(gan)。”不(bu)(bu)可否認兩(liang)者(zhe)間的(de)(de)(de)(de)關(guan)系③工(gong)(gong)(gong)(gong)作任務多(duo)樣性(xing)(xing)(xing)工(gong)(gong)(gong)(gong)作內(nei)容(rong)單一(yi)重(zhong)復所產(chan)生(sheng)(sheng)的(de)(de)(de)(de)職(zhi)(zhi)業(ye)(ye)(ye)(ye)(ye)倦怠感(gan)(gan)(gan)影(ying)響(xiang)著員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)離職(zhi)(zhi)意(yi)向(xiang)(xiang)。④工(gong)(gong)(gong)(gong)作環境人(ren)際關(guan)系，即同(tong)事間的(de)(de)(de)(de)合作關(guan)系，領導(dao)給(gei)予的(de)(de)(de)(de)肯定(ding)、指導(dao)及(ji)(ji)信(xin)任等(deng)這(zhe)些(xie)都是(shi)影(ying)響(xiang)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)離職(zhi)(zhi)的(de)(de)(de)(de)重(zhong)要(yao)因(yin)(yin)素(su)(su)(su)。（2）與(yu)(yu)組(zu)(zu)織管(guan)(guan)(guan)理(li)(li)相(xiang)(xiang)關(guan)因(yin)(yin)素(su)(su)(su)①薪酬(chou)管(guan)(guan)(guan)理(li)(li)酒(jiu)(jiu)店(dian)(dian)(dian)(dian)以(yi)盈利(li)為(wei)目的(de)(de)(de)(de)，制定(ding)和(he)實施一(yi)定(ding)的(de)(de)(de)(de)薪酬(chou)管(guan)(guan)(guan)理(li)(li)制度(du)，來使員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)從(cong)中(zhong)獲(huo)得(de)滿(man)足借此來影(ying)響(xiang)一(yi)定(ding)的(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)離職(zhi)(zhi)意(yi)向(xiang)(xiang)。②員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)培(pei)訓定(ding)期有(you)效(xiao)的(de)(de)(de)(de)培(pei)訓聯系著員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)對(dui)(dui)(dui)職(zhi)(zhi)業(ye)(ye)(ye)(ye)(ye)生(sheng)(sheng)涯(ya)的(de)(de)(de)(de)期望和(he)規(gui)劃(hua)。不(bu)(bu)論是(shi)核心(xin)(xin)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)還是(shi)非核心(xin)(xin)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)都有(you)積(ji)極向(xiang)(xiang)上的(de)(de)(de)(de)理(li)(li)想和(he)抱負，缺失(shi)科學(xue)系統的(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)培(pei)訓會(hui)(hui)直(zhi)接影(ying)響(xiang)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)流(liu)(liu)失(shi)率。③職(zhi)(zhi)業(ye)(ye)(ye)(ye)(ye)生(sheng)(sheng)涯(ya)規(gui)劃(hua)現(xian)(xian)階段(duan)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)擇(ze)業(ye)(ye)(ye)(ye)(ye)是(shi)活動(dong)的(de)(de)(de)(de)動(dong)態的(de)(de)(de)(de)，如(ru)果(guo)酒(jiu)(jiu)店(dian)(dian)(dian)(dian)無法給(gei)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)在(zai)(zai)組(zu)(zu)織中(zhong)制定(ding)科學(xue)的(de)(de)(de)(de)職(zhi)(zhi)業(ye)(ye)(ye)(ye)(ye)生(sheng)(sheng)涯(ya)規(gui)劃(hua)，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)在(zai)(zai)自我(wo)規(gui)劃(hua)中(zhong)也就不(bu)(bu)會(hui)(hui)考(kao)慮(lv)在(zai)(zai)本(ben)(ben)組(zu)(zu)織中(zhong)的(de)(de)(de)(de)發(fa)展方(fang)(fang)向(xiang)(xiang)，從(cong)而選擇(ze)到(dao)其他組(zu)(zu)織中(zhong)造成(cheng)(cheng)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)流(liu)(liu)失(shi)。④企業(ye)(ye)(ye)(ye)(ye)文化明確(que)的(de)(de)(de)(de)企業(ye)(ye)(ye)(ye)(ye)文化可以(yi)使員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)獲(huo)得(de)歸(gui)屬感(gan)(gan)(gan)，并且與(yu)(yu)組(zu)(zu)織核心(xin)(xin)價值(zhi)觀(guan)和(he)目標保(bao)持(chi)一(yi)致，從(cong)而加強(qiang)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)對(dui)(dui)(dui)組(zu)(zu)織的(de)(de)(de)(de)忠誠度(du)減少員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)流(liu)(liu)失(shi)。3.個(ge)人(ren)因(yin)(yin)素(su)(su)(su)個(ge)人(ren)因(yin)(yin)素(su)(su)(su)中(zhong)涉及(ji)(ji)其生(sheng)(sheng)活環境、家庭情(qing)況、個(ge)人(ren)職(zhi)(zhi)業(ye)(ye)(ye)(ye)(ye)定(ding)位、個(ge)性(xing)(xing)(xing)特(te)點等(deng)因(yin)(yin)素(su)(su)(su)，此方(fang)(fang)面(mian)不(bu)(bu)作為(wei)本(ben)(ben)論文的(de)(de)(de)(de)主要(yao)研究方(fang)(fang)向(xiang)(xiang)，在(zai)(zai)此不(bu)(bu)做詳細(xi)剖析。

五、員工離職的解決方案

1.員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)雖然(ran)我們(men)能夠大(da)致地(di)(di)解釋何為員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)，但目前無(wu)法(fa)達(da)成一(yi)個(ge)(ge)統(tong)一(yi)的(de)(de)(de)(de)(de)(de)認(ren)(ren)識，根據各位學(xue)者(zhe)(zhe)的(de)(de)(de)(de)(de)(de)論(lun)證對(dui)(dui)于(yu)(yu)(yu)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)分為有(you)條件的(de)(de)(de)(de)(de)(de)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)和(he)無(wu)條件的(de)(de)(de)(de)(de)(de)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)。2.員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)影(ying)(ying)響因(yin)素員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)是(shi)(shi)決(jue)定員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)流(liu)失率的(de)(de)(de)(de)(de)(de)主要(yao)因(yin)素之(zhi)一(yi)。員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)主要(yao)表現在(zai)(zai)，對(dui)(dui)企(qi)(qi)(qi)業(ye)的(de)(de)(de)(de)(de)(de)認(ren)(ren)同(tong)、在(zai)(zai)企(qi)(qi)(qi)業(ye)中積極努(nu)(nu)力地(di)(di)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)、維護企(qi)(qi)(qi)業(ye)的(de)(de)(de)(de)(de)(de)利益等多方面，企(qi)(qi)(qi)業(ye)通過提高員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)主動忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)達(da)到首要(yao)前提。而(er)拋(pao)開客觀(guan)的(de)(de)(de)(de)(de)(de)因(yin)素企(qi)(qi)(qi)業(ye)所不能忽視的(de)(de)(de)(de)(de)(de)另(ling)一(yi)個(ge)(ge)重要(yao)因(yin)素便是(shi)(shi)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)。3.員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)定義(yi)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)正式研究(jiu)(jiu)始于(yu)(yu)(yu)Hoppock在(zai)(zai)1935年所著的(de)(de)(de)(de)(de)(de)《工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)》一(yi)書他(ta)首度(du)(du)(du)(du)提出(chu)(chu)了(le)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)概念，認(ren)(ren)為工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)是(shi)(shi)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)心理(li)和(he)生理(li)上，對(dui)(dui)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)環境與(yu)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)本身(shen)的(de)(de)(de)(de)(de)(de)滿(man)(man)意(yi)(yi)(yi)感受(shou)，也就是(shi)(shi)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)對(dui)(dui)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)情(qing)景的(de)(de)(de)(de)(de)(de)主觀(guan)反應。4.影(ying)(ying)響員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)因(yin)素綜合國內(nei)(nei)外學(xue)者(zhe)(zhe)的(de)(de)(de)(de)(de)(de)研究(jiu)(jiu)，影(ying)(ying)響員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)主要(yao)因(yin)素有(you)：工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)條件、薪(xin)資報酬、工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)本身(shen)、個(ge)(ge)性特質、專業(ye)培(pei)訓、發(fa)展機會(hui)、管理(li)水平和(he)人際關系。5.員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)滿(man)(man)意(yi)(yi)(yi)度(du)(du)(du)(du)與(yu)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)度(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)關系員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)對(dui)(dui)企(qi)(qi)(qi)業(ye)的(de)(de)(de)(de)(de)(de)滿(man)(man)意(yi)(yi)(yi)并不等于(yu)(yu)(yu)對(dui)(dui)企(qi)(qi)(qi)業(ye)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)，真正的(de)(de)(de)(de)(de)(de)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)表現在(zai)(zai)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)在(zai)(zai)一(yi)個(ge)(ge)較長的(de)(de)(de)(de)(de)(de)時間段內(nei)(nei)努(nu)(nu)力奉獻(xian)與(yu)企(qi)(qi)(qi)業(ye)共同(tong)發(fa)展、共同(tong)進步之(zhi)上的(de)(de)(de)(de)(de)(de)。即：忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)是(shi)(shi)由員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)自愿提供(gong)，無(wu)法(fa)被企(qi)(qi)(qi)業(ye)強行要(yao)求，忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)的(de)(de)(de)(de)(de)(de)基礎在(zai)(zai)于(yu)(yu)(yu)企(qi)(qi)(qi)業(ye)對(dui)(dui)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)來(lai)說存在(zai)(zai)一(yi)個(ge)(ge)相(xiang)對(dui)(dui)強的(de)(de)(de)(de)(de)(de)認(ren)(ren)同(tong)感，員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)認(ren)(ren)同(tong)企(qi)(qi)(qi)業(ye)、認(ren)(ren)同(tong)其在(zai)(zai)企(qi)(qi)(qi)業(ye)內(nei)(nei)部的(de)(de)(de)(de)(de)(de)存在(zai)(zai)感，并對(dui)(dui)企(qi)(qi)(qi)業(ye)抱有(you)良好的(de)(de)(de)(de)(de)(de)期(qi)望(wang)，員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)因(yin)其良好的(de)(de)(de)(de)(de)(de)期(qi)望(wang)而(er)愿意(yi)(yi)(yi)為企(qi)(qi)(qi)業(ye)做出(chu)(chu)一(yi)定的(de)(de)(de)(de)(de)(de)犧(xi)牲，也就是(shi)(shi)通常意(yi)(yi)(yi)義(yi)上講的(de)(de)(de)(de)(de)(de)敬業(ye)奉獻(xian)精神，但這種因(yin)良好期(qi)望(wang)而(er)建立的(de)(de)(de)(de)(de)(de)犧(xi)牲精神或者(zhe)(zhe)說是(shi)(shi)犧(xi)牲的(de)(de)(de)(de)(de)(de)意(yi)(yi)(yi)愿必須(xu)要(yao)獲得(de)雙贏的(de)(de)(de)(de)(de)(de)局面，否(fou)則(ze)，員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)忠(zhong)(zhong)(zhong)(zhong)誠(cheng)(cheng)(cheng)就不會(hui)長久，更(geng)無(wu)從談起(qi)。我們(men)從這樣一(yi)個(ge)(ge)角度(du)(du)(du)(du)來(lai)說明以(yi)上的(de)(de)(de)(de)(de)(de)論(lun)點(dian)。

六、結論與討論

1.酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)流(liu)失原(yuan)因(yin)(yin)(yin)(yin)(yin)(yin)(yin)結論酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)滿(man)意度(du)(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)影響(xiang)(xiang)因(yin)(yin)(yin)(yin)(yin)(yin)(yin)素分(fen)為：工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)本(ben)(ben)身(shen)(shen)(shen)(shen)、工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)環(huan)(huan)境(jing)、薪(xin)資(zi)待遇(yu)(yu)、團隊(dui)關系、管理(li)(li)模式與(yu)水平。而這些因(yin)(yin)(yin)(yin)(yin)(yin)(yin)素也(ye)(ye)會對(dui)(dui)于(yu)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)忠(zhong)誠度(du)(du)(du)(du)(du)存在(zai)主要影響(xiang)(xiang)。但根據每個(ge)(ge)(ge)人(ren)(ren)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)區別也(ye)(ye)會有(you)(you)(you)一(yi)些需要提(ti)(ti)及的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)個(ge)(ge)(ge)人(ren)(ren)因(yin)(yin)(yin)(yin)(yin)(yin)(yin)素影響(xiang)(xiang)著忠(zhong)誠度(du)(du)(du)(du)(du)。如：年(nian)齡(ling)、性(xing)(xing)別、學(xue)(xue)歷(li)、經歷(li)、職(zhi)位(wei)、崗位(wei)級別、工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)年(nian)限等。因(yin)(yin)(yin)(yin)(yin)(yin)(yin)此，酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)滿(man)意度(du)(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)影響(xiang)(xiang)因(yin)(yin)(yin)(yin)(yin)(yin)(yin)素也(ye)(ye)是影響(xiang)(xiang)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)忠(zhong)誠度(du)(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)因(yin)(yin)(yin)(yin)(yin)(yin)(yin)素，其中薪(xin)酬(chou)和(he)(he)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)崗位(wei)對(dui)(dui)忠(zhong)誠度(du)(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)影響(xiang)(xiang)最為明顯(xian)。2.研(yan)究對(dui)(dui)策本(ben)(ben)文(wen)(wen)(wen)提(ti)(ti)出(chu)了相應的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)對(dui)(dui)策以提(ti)(ti)高酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)忠(zhong)誠度(du)(du)(du)(du)(du)，從而降低離職(zhi)率保(bao)證酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)健(jian)康長遠發展。（1）科學(xue)(xue)系統嚴(yan)謹的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)招聘(pin)(pin)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)減少未(wei)來(lai)培(pei)養員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)忠(zhong)誠度(du)(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)難(nan)度(du)(du)(du)(du)(du)，加(jia)強了解(jie)(jie)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)經歷(li)和(he)(he)前(qian)(qian)單位(wei)離職(zhi)原(yuan)因(yin)(yin)(yin)(yin)(yin)(yin)(yin)，充分(fen)了解(jie)(jie)應聘(pin)(pin)者價(jia)值取向(xiang)，并結合(he)自身(shen)(shen)(shen)(shen)企(qi)(qi)(qi)業(ye)(ye)文(wen)(wen)(wen)化(hua)(hua)尋找認(ren)同(tong)度(du)(du)(du)(du)(du)較高的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，加(jia)深其對(dui)(dui)企(qi)(qi)(qi)業(ye)(ye)長遠發展目標的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)理(li)(li)解(jie)(jie)和(he)(he)認(ren)同(tong)，避免(mian)因(yin)(yin)(yin)(yin)(yin)(yin)(yin)為類似(si)原(yuan)因(yin)(yin)(yin)(yin)(yin)(yin)(yin)而流(liu)失。（2）構建(jian)企(qi)(qi)(qi)業(ye)(ye)文(wen)(wen)(wen)化(hua)(hua)樹立品牌(pai)意識企(qi)(qi)(qi)業(ye)(ye)文(wen)(wen)(wen)化(hua)(hua)具有(you)(you)(you)導向(xiang)性(xing)(xing)和(he)(he)凝(ning)聚性(xing)(xing)，加(jia)強酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)文(wen)(wen)(wen)化(hua)(hua)建(jian)設是企(qi)(qi)(qi)業(ye)(ye)吸引(yin)人(ren)(ren)才、留住人(ren)(ren)才的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)關鍵要素。酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)在(zai)建(jian)設企(qi)(qi)(qi)業(ye)(ye)文(wen)(wen)(wen)化(hua)(hua)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)同(tong)時也(ye)(ye)要吸引(yin)對(dui)(dui)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)企(qi)(qi)(qi)業(ye)(ye)文(wen)(wen)(wen)化(hua)(hua)認(ren)同(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)(ren)才。（3）建(jian)立合(he)理(li)(li)完善的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪(xin)酬(chou)管理(li)(li)制(zhi)(zhi)度(du)(du)(du)(du)(du)根據各項研(yan)究發現，薪(xin)酬(chou)待遇(yu)(yu)對(dui)(dui)于(yu)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)滿(man)意度(du)(du)(du)(du)(du)影響(xiang)(xiang)最大。這也(ye)(ye)是酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)行(xing)業(ye)(ye)目前(qian)(qian)所(suo)面(mian)(mian)臨的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)現狀，介(jie)于(yu)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)強度(du)(du)(du)(du)(du)大、時間長、休(xiu)息不穩定等特(te)(te)(te)點(dian)，合(he)理(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪(xin)酬(chou)福(fu)利(li)可(ke)(ke)(ke)(ke)以激勵員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)積(ji)極性(xing)(xing)。最終應從酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實(shi)際(ji)情況(kuang)出(chu)發，制(zhi)(zhi)定科學(xue)(xue)合(he)理(li)(li)并具有(you)(you)(you)競爭力的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪(xin)酬(chou)制(zhi)(zhi)度(du)(du)(du)(du)(du)。（4）提(ti)(ti)供(gong)全面(mian)(mian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)培(pei)訓和(he)(he)學(xue)(xue)習(xi)(xi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)機會打開員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)晉升通(tong)道全面(mian)(mian)系統的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)培(pei)訓也(ye)(ye)是從側面(mian)(mian)給予員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)項福(fu)利(li)待遇(yu)(yu)，激勵員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)同(tong)時改善酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)文(wen)(wen)(wen)化(hua)(hua)與(yu)檔次，并且通(tong)過學(xue)(xue)習(xi)(xi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)結果可(ke)(ke)(ke)(ke)以引(yin)導組織制(zhi)(zhi)訂公平公正合(he)理(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)晉升機制(zhi)(zhi)，一(yi)定的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)升職(zhi)空間可(ke)(ke)(ke)(ke)以刺(ci)激員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)積(ji)極性(xing)(xing)并且可(ke)(ke)(ke)(ke)以將自身(shen)(shen)(shen)(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)發展與(yu)酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)未(wei)來(lai)結合(he)起來(lai)，得到更好的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)對(dui)(dui)生活和(he)(he)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)期(qi)望值。（5）關注(zhu)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)個(ge)(ge)(ge)性(xing)(xing)，加(jia)強內部溝通(tong)。關于(yu)每個(ge)(ge)(ge)人(ren)(ren)個(ge)(ge)(ge)性(xing)(xing)特(te)(te)(te)點(dian)雖然(ran)無(wu)法直接有(you)(you)(you)效地預計員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)流(liu)失，但員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)對(dui)(dui)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)本(ben)(ben)身(shen)(shen)(shen)(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)興趣、挑戰性(xing)(xing)、成就感(gan)、壓力感(gan)受是受自身(shen)(shen)(shen)(shen)性(xing)(xing)格(ge)提(ti)(ti)點(dian)決定的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，而這些因(yin)(yin)(yin)(yin)(yin)(yin)(yin)素也(ye)(ye)是影響(xiang)(xiang)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)忠(zhong)誠度(du)(du)(du)(du)(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)部分(fen)因(yin)(yin)(yin)(yin)(yin)(yin)(yin)素。在(zai)了解(jie)(jie)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)個(ge)(ge)(ge)性(xing)(xing)基礎上還可(ke)(ke)(ke)(ke)以通(tong)過溝通(tong)構建(jian)和(he)(he)諧的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)團隊(dui)氛(fen)圍，畢竟酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)作(zuo)(zuo)(zuo)為一(yi)個(ge)(ge)(ge)資(zi)源(yuan)整體，同(tong)時意識要給工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)團體，團隊(dui)中每一(yi)個(ge)(ge)(ge)人(ren)(ren)因(yin)(yin)(yin)(yin)(yin)(yin)(yin)其性(xing)(xing)格(ge)特(te)(te)(te)點(dian)，會對(dui)(dui)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)產(chan)生不同(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)理(li)(li)解(jie)(jie)和(he)(he)不同(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)觀念。只有(you)(you)(you)在(zai)互相理(li)(li)解(jie)(jie)，有(you)(you)(you)效溝通(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)基礎上才能保(bao)證高質(zhi)量的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)環(huan)(huan)境(jing)，從而保(bao)證酒(jiu)(jiu)(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)留住寶貴的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)(ren)力資(zi)源(yuan)。

七、結束語

酒(jiu)店是提倡以人為本的行(xing)業(ye)(ye)(ye)，不(bu)光(guang)是對于顧(gu)客或是員工(gong)，酒(jiu)店方在銷售高級服務的同時也要(yao)關注提供(gong)這些專業(ye)(ye)(ye)服務的員工(gong)，只(zhi)有(you)(you)真正(zheng)地理解(jie)員工(gong)的需求與(yu)實際情況，才能不(bu)斷(duan)地提高員工(gong)素質(zhi)，留(liu)住核心員工(gong)，保證高質(zhi)量(liang)發展，從而在行(xing)業(ye)(ye)(ye)中獲得(de)有(you)(you)利的競爭力(li)，帶動整個(ge)行(xing)業(ye)(ye)(ye)共(gong)同進步。

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作者(zhe)：盧(lu)嘉 單位：揚(yang)州中(zhong)瑞酒店職(zhi)業學院(yuan)