導語：創(chuang)新(xin)型員工延續(xu)管理研究一文來源于網友上傳(chuan)，不代表本站觀(guan)點，若需要原(yuan)創(chuang)文章(zhang)可咨詢客(ke)服老師，歡迎(ying)參考。

［提要］高新技術企業的創新能力與經營績效依賴于創新型員工的知識價值創造能力，因此在穩定創新型員工數量基礎上提升企業對這一群體的知識管理能力是高新技術企業提升創新績效的有效途徑。本文以泰新公司面臨的創新型員工流失為切入點，通過構建創新型員工延續管理與知識管(guan)理耦合機(ji)制，破除員工流失與知識管(guan)理效(xiao)率低兩大(da)問題，以期為高新技術企業人力(li)資(zi)源管(guan)理與知識管(guan)理兩大(da)職(zhi)能(neng)的融合做出(chu)有益(yi)的探索。

關(guan)鍵(jian)詞：創新型員(yuan)工；延續管理(li)；知識管理(li)；耦合機制

企業管理者與管理學者均非常重視創新型員工離職的研究，但(dan)已有研(yan)(yan)究與(yu)實踐偏(pian)重于對離(li)職(zhi)(zhi)原因(yin)、人(ren)性(xing)化管(guan)(guan)(guan)(guan)理(li)、回聘管(guan)(guan)(guan)(guan)理(li)、人(ren)員流失所造成的(de)知(zhi)(zhi)識(shi)(shi)流失類型等單(dan)一問題的(de)探討(tao)，缺乏從(cong)離(li)職(zhi)(zhi)管(guan)(guan)(guan)(guan)理(li)與(yu)知(zhi)(zhi)識(shi)(shi)管(guan)(guan)(guan)(guan)理(li)職(zhi)(zhi)能互(hu)通角度(du)來(lai)降(jiang)低創新型員工離(li)職(zhi)(zhi)率(lv)同時提(ti)升知(zhi)(zhi)識(shi)(shi)管(guan)(guan)(guan)(guan)理(li)效(xiao)率(lv)的(de)交叉(cha)研(yan)(yan)究。因(yin)此(ci)，筆者從(cong)具體企業實踐出發，提(ti)出離(li)職(zhi)(zhi)管(guan)(guan)(guan)(guan)理(li)與(yu)知(zhi)(zhi)識(shi)(shi)管(guan)(guan)(guan)(guan)理(li)的(de)耦合機制(zhi)，為高新技術(shu)企業的(de)人(ren)力資源管(guan)(guan)(guan)(guan)理(li)與(yu)知(zhi)(zhi)識(shi)(shi)管(guan)(guan)(guan)(guan)理(li)兩大職(zhi)(zhi)能的(de)融(rong)合做出一些有益的(de)探索。

一、文獻回顧與研究框架

（一(yi)）延續管(guan)理(li)(li)(li)(li)。受企(qi)業危機管(guan)理(li)(li)(li)(li)理(li)(li)(li)(li)論(lun)體(ti)系的(de)(de)啟發，Beazley等（2002）提(ti)出延續管(guan)理(li)(li)(li)(li)理(li)(li)(li)(li)念，建(jian)議通過對(dui)離(li)職(zhi)員(yuan)工(gong)（退休或合(he)同期滿、辭職(zhi)、離(li)職(zhi)）的(de)(de)系統性管(guan)理(li)(li)(li)(li)，使這一(yi)群體(ti)承載的(de)(de)各類知(zhi)識(shi)(shi)在繼任者(zhe)與組織中(zhong)得到最(zui)大的(de)(de)延續，進而(er)化解由于核心員(yuan)工(gong)離(li)職(zhi)而(er)造成的(de)(de)知(zhi)識(shi)(shi)危機，實現(xian)有效(xiao)的(de)(de)知(zhi)識(shi)(shi)管(guan)理(li)(li)(li)(li)。延續管(guan)理(li)(li)(li)(li)是(shi)將知(zhi)識(shi)(shi)管(guan)理(li)(li)(li)(li)與離(li)職(zhi)管(guan)理(li)(li)(li)(li)進行了有效(xiao)的(de)(de)結合(he)，有力地驗證了人力資源(yuan)管(guan)理(li)(li)(li)(li)對(dui)企(qi)業價(jia)值增值的(de)(de)直接(jie)作用。

（二）知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)與(yu)價(jia)值(zhi)(zhi)(zhi)增(zeng)(zeng)(zeng)值(zhi)(zhi)(zhi)理(li)(li)(li)(li)(li)(li)(li)(li)(li)論。知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)是日本學(xue)(xue)者野中(zhong)郁次郎(lang)于1991年提出(chu)(chu)的(de)(de)(de)(de)(de)(de)(de)，他將知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)進(jin)(jin)行了(le)分類，并提出(chu)(chu)基(ji)于信(xin)息管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)流程，他認為組(zu)(zu)織可(ke)以通(tong)過(guo)(guo)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)來(lai)(lai)實(shi)(shi)現(xian)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)創(chuang)新。后續國內(nei)(nei)外研(yan)究圍繞知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)含義、知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)內(nei)(nei)容(rong)、知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)過(guo)(guo)程、知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)技術(shu)（陳(chen)威(wei)、2014）、知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)價(jia)值(zhi)(zhi)(zhi)若干主(zhu)題展開(kai)。盡管(guan)(guan)(guan)(guan)(guan)(guan)(guan)學(xue)(xue)者們的(de)(de)(de)(de)(de)(de)(de)研(yan)究角度與(yu)研(yan)究結論不盡相同(tong)，但有(you)(you)關(guan)(guan)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)目的(de)(de)(de)(de)(de)(de)(de)在學(xue)(xue)界(jie)已達成共(gong)識(shi)(shi)(shi)(shi)(shi)(shi)，即(ji)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)是通(tong)過(guo)(guo)對(dui)企(qi)業或組(zu)(zu)織內(nei)(nei)外部知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)的(de)(de)(de)(de)(de)(de)(de)有(you)(you)效(xiao)獲取、利用來(lai)(lai)實(shi)(shi)現(xian)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)價(jia)值(zhi)(zhi)(zhi)的(de)(de)(de)(de)(de)(de)(de)增(zeng)(zeng)(zeng)值(zhi)(zhi)(zhi)進(jin)(jin)而(er)提高組(zu)(zu)織的(de)(de)(de)(de)(de)(de)(de)競爭力(li)(li)和經營績(ji)效(xiao)。就知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)價(jia)值(zhi)(zhi)(zhi)增(zeng)(zeng)(zeng)值(zhi)(zhi)(zhi)的(de)(de)(de)(de)(de)(de)(de)途(tu)(tu)徑(jing)而(er)言，VanBuren（1999）從(cong)組(zu)(zu)織系(xi)統的(de)(de)(de)(de)(de)(de)(de)角度論證了(le)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)通(tong)過(guo)(guo)提升組(zu)(zu)織智力(li)(li)資(zi)本既有(you)(you)存(cun)量來(lai)(lai)改(gai)善組(zu)(zu)織財務(wu)績(ji)效(xiao)的(de)(de)(de)(de)(de)(de)(de)理(li)(li)(li)(li)(li)(li)(li)(li)(li)論模(mo)式。蔡(cai)源（2007）、楊(yang)威(wei)（2008）、趙鵬飛（2012）、趙亞楠（2015）分別從(cong)定性與(yu)定量的(de)(de)(de)(de)(de)(de)(de)角度分析影響知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)因素，進(jin)(jin)而(er)論證了(le)通(tong)過(guo)(guo)員(yuan)工個體(ti)(ti)及組(zu)(zu)織知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)能(neng)(neng)力(li)(li)提升來(lai)(lai)實(shi)(shi)現(xian)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)價(jia)值(zhi)(zhi)(zhi)增(zeng)(zeng)(zeng)值(zhi)(zhi)(zhi)的(de)(de)(de)(de)(de)(de)(de)路徑(jing)。這(zhe)些學(xue)(xue)者的(de)(de)(de)(de)(de)(de)(de)研(yan)究均受MichaelEPorter（1985）價(jia)值(zhi)(zhi)(zhi)鏈理(li)(li)(li)(li)(li)(li)(li)(li)(li)論的(de)(de)(de)(de)(de)(de)(de)啟發(fa)，將價(jia)值(zhi)(zhi)(zhi)鏈與(yu)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)鏈進(jin)(jin)行了(le)有(you)(you)效(xiao)的(de)(de)(de)(de)(de)(de)(de)整合，通(tong)過(guo)(guo)打造人力(li)(li)資(zi)源管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)、知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)、組(zu)(zu)織支(zhi)持三(san)維互動(dong)的(de)(de)(de)(de)(de)(de)(de)組(zu)(zu)織運(yun)行系(xi)統，實(shi)(shi)現(xian)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)價(jia)值(zhi)(zhi)(zhi)增(zeng)(zeng)(zeng)值(zhi)(zhi)(zhi)推動(dong)下的(de)(de)(de)(de)(de)(de)(de)組(zu)(zu)織創(chuang)新能(neng)(neng)力(li)(li)與(yu)經營績(ji)效(xiao)的(de)(de)(de)(de)(de)(de)(de)雙突破。通(tong)過(guo)(guo)文(wen)獻回顧不難發(fa)現(xian)，延(yan)(yan)續管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)與(yu)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)殊途(tu)(tu)同(tong)歸，兩個管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)職(zhi)(zhi)能(neng)(neng)都是通(tong)過(guo)(guo)對(dui)員(yuan)工所(suo)承載的(de)(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)價(jia)值(zhi)(zhi)(zhi)的(de)(de)(de)(de)(de)(de)(de)有(you)(you)效(xiao)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)來(lai)(lai)實(shi)(shi)現(xian)組(zu)(zu)織價(jia)值(zhi)(zhi)(zhi)的(de)(de)(de)(de)(de)(de)(de)增(zeng)(zeng)(zeng)值(zhi)(zhi)(zhi)，因此(ci)兩個職(zhi)(zhi)能(neng)(neng)從(cong)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)對(dui)象（知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)）、管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)內(nei)(nei)容(rong)（知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)價(jia)值(zhi)(zhi)(zhi)增(zeng)(zeng)(zeng)值(zhi)(zhi)(zhi)）到(dao)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)工具（數(shu)據庫、信(xin)息管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)手段等）均存(cun)在交(jiao)叉(cha)，如果同(tong)一(yi)企(qi)業中(zhong)同(tong)時設立知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)與(yu)延(yan)(yan)續管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)兩個職(zhi)(zhi)能(neng)(neng)，必(bi)然(ran)出(chu)(chu)現(xian)職(zhi)(zhi)責交(jiao)叉(cha)與(yu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)效(xiao)能(neng)(neng)下降。由此(ci)筆者思(si)考，延(yan)(yan)續管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)關(guan)(guan)注離職(zhi)(zhi)員(yuan)工這(zhe)一(yi)群體(ti)(ti)的(de)(de)(de)(de)(de)(de)(de)價(jia)值(zhi)(zhi)(zhi)發(fa)掘(jue)，知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)注重對(dui)在職(zhi)(zhi)員(yuan)工價(jia)值(zhi)(zhi)(zhi)積累與(yu)應用的(de)(de)(de)(de)(de)(de)(de)探討(tao)，那么(me)組(zu)(zu)織是否可(ke)以使(shi)延(yan)(yan)續管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)與(yu)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)進(jin)(jin)行對(dui)接，將兩個職(zhi)(zhi)能(neng)(neng)的(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)主(zhu)體(ti)(ti)均擴展為在職(zhi)(zhi)員(yuan)工與(yu)離職(zhi)(zhi)員(yuan)工，管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)客(ke)體(ti)(ti)即(ji)所(suo)有(you)(you)員(yuan)工的(de)(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)，兩大職(zhi)(zhi)能(neng)(neng)耦合為一(yi)個職(zhi)(zhi)能(neng)(neng)，形成基(ji)于員(yuan)工管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)互通(tong)互動(dong)的(de)(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)價(jia)值(zhi)(zhi)(zhi)增(zeng)(zeng)(zeng)值(zhi)(zhi)(zhi)機制(zhi)，延(yan)(yan)伸組(zu)(zu)織的(de)(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)(shi)(shi)鏈與(yu)價(jia)值(zhi)(zhi)(zhi)鏈，提升組(zu)(zu)織整體(ti)(ti)運(yun)行效(xiao)率。這(zhe)一(yi)思(si)考在泰新特種(zhong)油公(gong)司（下文(wen)簡(jian)稱“泰新”）創(chuang)新型員(yuan)工流失管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)案例(li)診斷(duan)解決(jue)中(zhong)得到(dao)較(jiao)好的(de)(de)(de)(de)(de)(de)(de)實(shi)(shi)踐與(yu)驗證。

二、案例研究

（一）案例背景。泰新(xin)成立于1978年(nian)，是(shi)一家高(gao)新(xin)技(ji)(ji)術(shu)(shu)(shu)(shu)(shu)企(qi)業。公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)的(de)(de)(de)(de)(de)(de)(de)(de)主(zhu)營產(chan)品為軋(ya)制潤(run)滑液與(yu)(yu)(yu)設(she)備(bei)油。在近40余年(nian)的(de)(de)(de)(de)(de)(de)(de)(de)發展(zhan)歷(li)程中(zhong)，公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)高(gao)層(ceng)(ceng)(ceng)重(zhong)視研發投(tou)入(ru)與(yu)(yu)(yu)生(sheng)產(chan)運營，與(yu)(yu)(yu)國內一流(liu)院校(xiao)及(ji)科研院所(suo)(suo)建立了(le)(le)長期的(de)(de)(de)(de)(de)(de)(de)(de)合作關系(xi)，以高(gao)性價比的(de)(de)(de)(de)(de)(de)(de)(de)產(chan)品贏得了(le)(le)客(ke)戶(hu)的(de)(de)(de)(de)(de)(de)(de)(de)信(xin)賴。公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)現有全(quan)職員(yuan)工(gong)(gong)(gong)150人(ren)，其中(zhong)本科以上學歷(li)員(yuan)工(gong)(gong)(gong)占(zhan)到64%，管理(li)(li)與(yu)(yu)(yu)技(ji)(ji)術(shu)(shu)(shu)(shu)(shu)人(ren)員(yuan)占(zhan)全(quan)員(yuan)的(de)(de)(de)(de)(de)(de)(de)(de)70%。由(you)于公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)的(de)(de)(de)(de)(de)(de)(de)(de)研發采(cai)用的(de)(de)(de)(de)(de)(de)(de)(de)是(shi)自主(zhu)研發與(yu)(yu)(yu)引(yin)(yin)進技(ji)(ji)術(shu)(shu)(shu)(shu)(shu)相結合的(de)(de)(de)(de)(de)(de)(de)(de)方式，因(yin)此負責設(she)計技(ji)(ji)術(shu)(shu)(shu)(shu)(shu)選擇、合作洽談、技(ji)(ji)術(shu)(shu)(shu)(shu)(shu)引(yin)(yin)進與(yu)(yu)(yu)轉化、技(ji)(ji)術(shu)(shu)(shu)(shu)(shu)提升(sheng)的(de)(de)(de)(de)(de)(de)(de)(de)管理(li)(li)與(yu)(yu)(yu)技(ji)(ji)術(shu)(shu)(shu)(shu)(shu)人(ren)員(yuan)構成了(le)(le)該公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)的(de)(de)(de)(de)(de)(de)(de)(de)創(chuang)新(xin)型員(yuan)工(gong)(gong)(gong)主(zhu)體。公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)高(gao)層(ceng)(ceng)(ceng)深知技(ji)(ji)術(shu)(shu)(shu)(shu)(shu)創(chuang)新(xin)對公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)生(sheng)存與(yu)(yu)(yu)發展(zhan)的(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要性，因(yin)此非常重(zhong)視知識管理(li)(li)，在2015年(nian)啟(qi)動企(qi)業的(de)(de)(de)(de)(de)(de)(de)(de)知識管理(li)(li)體系(xi)架構，投(tou)入(ru)高(gao)額資金開發公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)局域網，購買(mai)數據錄入(ru)、檢索、管理(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)掃描儀、光筆、數據庫(ku)、光盤(pan)等設(she)備(bei)，希望能夠將(jiang)關鍵管理(li)(li)流(liu)程與(yu)(yu)(yu)經驗(yan)、核(he)心(xin)技(ji)(ji)術(shu)(shu)(shu)(shu)(shu)與(yu)(yu)(yu)操作規范能夠及(ji)時留(liu)存、共享與(yu)(yu)(yu)使(shi)用，由(you)此帶(dai)動公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)知識的(de)(de)(de)(de)(de)(de)(de)(de)流(liu)動與(yu)(yu)(yu)更新(xin)。公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)原有的(de)(de)(de)(de)(de)(de)(de)(de)知識管理(li)(li)模式見表(biao)1。但是(shi)，知識管理(li)(li)推行3年(nian)后，并未收到預期效果，員(yuan)工(gong)(gong)(gong)反而(er)抱(bao)怨工(gong)(gong)(gong)作日(ri)志錄入(ru)等工(gong)(gong)(gong)作內容增加了(le)(le)工(gong)(gong)(gong)作強度，建議去掉。更讓企(qi)業高(gao)層(ceng)(ceng)(ceng)始料不(bu)及(ji)的(de)(de)(de)(de)(de)(de)(de)(de)是(shi)，2018年(nian)、2019年(nian)連續兩年(nian)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)技(ji)(ji)術(shu)(shu)(shu)(shu)(shu)創(chuang)新(xin)停滯不(bu)前，同時公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)核(he)心(xin)的(de)(de)(de)(de)(de)(de)(de)(de)管理(li)(li)與(yu)(yu)(yu)技(ji)(ji)術(shu)(shu)(shu)(shu)(shu)人(ren)員(yuan)出現抱(bao)團離職，隨之(zhi)流(liu)失的(de)(de)(de)(de)(de)(de)(de)(de)是(shi)公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)的(de)(de)(de)(de)(de)(de)(de)(de)關鍵技(ji)(ji)術(shu)(shu)(shu)(shu)(shu)與(yu)(yu)(yu)管理(li)(li)經驗(yan)，給公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)造成很大的(de)(de)(de)(de)(de)(de)(de)(de)損失，公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)知識管理(li)(li)系(xi)統(tong)并未起(qi)到知識存儲與(yu)(yu)(yu)更新(xin)的(de)(de)(de)(de)(de)(de)(de)(de)作用。由(you)此，公(gong)(gong)(gong)(gong)(gong)(gong)(gong)司(si)(si)(si)(si)(si)高(gao)層(ceng)(ceng)(ceng)反思原有知識管理(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)不(bu)足，同時邀請筆者所(suo)(suo)在的(de)(de)(de)(de)(de)(de)(de)(de)咨詢團隊(dui)介入(ru)支持(chi)。

（二）案例診(zhen)斷。筆(bi)者與(yu)(yu)(yu)團(tuan)隊通(tong)(tong)過(guo)深入調研與(yu)(yu)(yu)訪談(tan)，認為(wei)泰新(xin)(xin)(xin)創(chuang)新(xin)(xin)(xin)型員(yuan)工(gong)(gong)流失只是(shi)(shi)企(qi)(qi)業(ye)(ye)所面(mian)(mian)對(dui)的(de)(de)(de)(de)(de)核心管(guan)(guan)(guan)理(li)(li)(li)問(wen)(wen)題(ti)(ti)(ti)的(de)(de)(de)(de)(de)表象，人(ren)力資源(yuan)管(guan)(guan)(guan)理(li)(li)(li)與(yu)(yu)(yu)知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)管(guan)(guan)(guan)理(li)(li)(li)兩大職(zhi)(zhi)(zhi)能(neng)(neng)(neng)存(cun)在(zai)的(de)(de)(de)(de)(de)問(wen)(wen)題(ti)(ti)(ti)才(cai)是(shi)(shi)企(qi)(qi)業(ye)(ye)需要解決(jue)的(de)(de)(de)(de)(de)首(shou)要問(wen)(wen)題(ti)(ti)(ti)和當務之急。通(tong)(tong)過(guo)梳理(li)(li)(li)，泰新(xin)(xin)(xin)當前(qian)(qian)在(zai)前(qian)(qian)述兩大職(zhi)(zhi)(zhi)能(neng)(neng)(neng)方(fang)面(mian)(mian)所存(cun)在(zai)的(de)(de)(de)(de)(de)主(zhu)要問(wen)(wen)題(ti)(ti)(ti)有(you)：1、缺乏對(dui)創(chuang)新(xin)(xin)(xin)型員(yuan)工(gong)(gong)的(de)(de)(de)(de)(de)延續管(guan)(guan)(guan)理(li)(li)(li)。企(qi)(qi)業(ye)(ye)對(dui)創(chuang)新(xin)(xin)(xin)型員(yuan)工(gong)(gong)的(de)(de)(de)(de)(de)離(li)職(zhi)(zhi)(zhi)管(guan)(guan)(guan)理(li)(li)(li)僅有(you)離(li)職(zhi)(zhi)(zhi)面(mian)(mian)談(tan)一項，面(mian)(mian)談(tan)搜(sou)集到的(de)(de)(de)(de)(de)離(li)職(zhi)(zhi)(zhi)原(yuan)(yuan)因涉(she)及(ji)人(ren)事(shi)變動、企(qi)(qi)業(ye)(ye)認可、團(tuan)隊關系、工(gong)(gong)作方(fang)法、薪酬(chou)待(dai)遇等(deng)多方(fang)面(mian)(mian)，泰新(xin)(xin)(xin)對(dui)離(li)職(zhi)(zhi)(zhi)員(yuan)工(gong)(gong)及(ji)各種原(yuan)(yuan)因并未分(fen)類整(zheng)理(li)(li)(li)，只是(shi)(shi)采(cai)(cai)取(qu)頭疼醫(yi)頭、腳(jiao)痛醫(yi)腳(jiao)的(de)(de)(de)(de)(de)臨時(shi)性做法。筆(bi)者認為(wei)，盡管(guan)(guan)(guan)諸多原(yuan)(yuan)因暴露了(le)公(gong)司人(ren)力資源(yuan)管(guan)(guan)(guan)理(li)(li)(li)各對(dui)應(ying)(ying)職(zhi)(zhi)(zhi)能(neng)(neng)(neng)模(mo)塊工(gong)(gong)作的(de)(de)(de)(de)(de)缺失與(yu)(yu)(yu)不足，但當前(qian)(qian)應(ying)(ying)著重(zhong)從完(wan)善創(chuang)新(xin)(xin)(xin)型員(yuan)工(gong)(gong)的(de)(de)(de)(de)(de)離(li)職(zhi)(zhi)(zhi)管(guan)(guan)(guan)理(li)(li)(li)作為(wei)突破口(kou)，借鑒(jian)延續管(guan)(guan)(guan)理(li)(li)(li)理(li)(li)(li)念，在(zai)留人(ren)的(de)(de)(de)(de)(de)同時(shi)留住知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)，甚(shen)(shen)至(zhi)達到人(ren)員(yuan)離(li)職(zhi)(zhi)(zhi)但知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)留存(cun)企(qi)(qi)業(ye)(ye)的(de)(de)(de)(de)(de)管(guan)(guan)(guan)理(li)(li)(li)效(xiao)果，以此來扭轉(zhuan)泰新(xin)(xin)(xin)面(mian)(mian)臨的(de)(de)(de)(de)(de)困境(jing)，也改變員(yuan)工(gong)(gong)對(dui)人(ren)力資源(yuan)管(guan)(guan)(guan)理(li)(li)(li)整(zheng)體(ti)認識(shi)(shi)(shi)。2、知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)管(guan)(guan)(guan)理(li)(li)(li)過(guo)程(cheng)不完(wan)善。由前(qian)(qian)文文獻回顧可見，知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)管(guan)(guan)(guan)理(li)(li)(li)過(guo)程(cheng)涉(she)及(ji)知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)采(cai)(cai)集與(yu)(yu)(yu)加工(gong)(gong)、積累與(yu)(yu)(yu)存(cun)儲、共(gong)享與(yu)(yu)(yu)傳(chuan)播、使用(yong)與(yu)(yu)(yu)創(chuang)新(xin)(xin)(xin)四(si)個環節(jie)，泰新(xin)(xin)(xin)原(yuan)(yuan)有(you)知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)管(guan)(guan)(guan)理(li)(li)(li)模(mo)式缺少了(le)共(gong)享與(yu)(yu)(yu)傳(chuan)播這(zhe)一環節(jie)。共(gong)享與(yu)(yu)(yu)傳(chuan)播環節(jie)承擔(dan)的(de)(de)(de)(de)(de)是(shi)(shi)外部知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)內化為(wei)企(qi)(qi)業(ye)(ye)自有(you)知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)與(yu)(yu)(yu)企(qi)(qi)業(ye)(ye)自有(you)知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)價(jia)值溢出(chu)的(de)(de)(de)(de)(de)功能(neng)(neng)(neng)，是(shi)(shi)實(shi)現知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)創(chuang)新(xin)(xin)(xin)的(de)(de)(de)(de)(de)必(bi)要支(zhi)撐，不可跨(kua)越(yue)。同時(shi)，該企(qi)(qi)業(ye)(ye)知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)管(guan)(guan)(guan)理(li)(li)(li)忽視(shi)對(dui)隱(yin)(yin)性知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)的(de)(de)(de)(de)(de)管(guan)(guan)(guan)理(li)(li)(li)。隱(yin)(yin)性知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)是(shi)(shi)指(zhi)難(nan)以用(yong)文字、圖片、聲音等(deng)形式來具體(ti)表達的(de)(de)(de)(de)(de)技術、經驗、企(qi)(qi)業(ye)(ye)文化等(deng)形式的(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)。泰新(xin)(xin)(xin)非常注重(zhong)對(dui)現有(you)工(gong)(gong)作流程(cheng)、技術指(zhi)標參數、操(cao)作規程(cheng)等(deng)顯性知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)的(de)(de)(de)(de)(de)搜(sou)集與(yu)(yu)(yu)整(zheng)理(li)(li)(li)，忽視(shi)了(le)對(dui)工(gong)(gong)作經驗、訣竅、知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)關系等(deng)內隱(yin)(yin)知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)的(de)(de)(de)(de)(de)整(zheng)體(ti)管(guan)(guan)(guan)理(li)(li)(li)。隱(yin)(yin)性知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)與(yu)(yu)(yu)顯性知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)是(shi)(shi)互相融合(he)的(de)(de)(de)(de)(de)整(zheng)體(ti)，隱(yin)(yin)性知(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)伴隨(sui)創(chuang)新(xin)(xin)(xin)型員(yuan)工(gong)(gong)的(de)(de)(de)(de)(de)流失而轉(zhuan)移，使企(qi)(qi)業(ye)(ye)在(zai)技術銜接、應(ying)(ying)用(yong)、管(guan)(guan)(guan)理(li)(li)(li)上出(chu)現斷層，甚(shen)(shen)至(zhi)于無法正常運作。這(zhe)是(shi)(shi)企(qi)(qi)業(ye)(ye)需要解決(jue)的(de)(de)(de)(de)(de)最突出(chu)問(wen)(wen)題(ti)(ti)(ti)。

（三）案(an)(an)例解決方案(an)(an)———構(gou)建知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)與(yu)(yu)(yu)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)延(yan)(yan)續(xu)(xu)(xu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)相耦(ou)(ou)(ou)合(he)(he)(he)(he)的(de)(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)價(jia)(jia)(jia)值(zhi)增值(zhi)機(ji)制。通過(guo)(guo)分(fen)析可(ke)(ke)(ke)見，創(chuang)新(xin)(xin)(xin)(xin)型(xing)(xing)(xing)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)離(li)(li)(li)(li)職(zhi)(zhi)進(jin)一(yi)(yi)(yi)(yi)步放大和凸(tu)顯(xian)了(le)泰(tai)(tai)新(xin)(xin)(xin)(xin)原(yuan)有(you)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)存(cun)在(zai)(zai)的(de)(de)(de)(de)(de)(de)(de)問題，問題的(de)(de)(de)(de)(de)(de)(de)解決需(xu)(xu)要(yao)(yao)(yao)抓住創(chuang)新(xin)(xin)(xin)(xin)型(xing)(xing)(xing)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)離(li)(li)(li)(li)職(zhi)(zhi)與(yu)(yu)(yu)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)效(xiao)能(neng)(neng)(neng)提升兩(liang)個(ge)著(zhu)力(li)點(dian)，因此(ci)建議泰(tai)(tai)新(xin)(xin)(xin)(xin)引(yin)(yin)入(ru)延(yan)(yan)續(xu)(xu)(xu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)概念，改革原(yuan)有(you)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)模(mo)式，構(gou)建知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)與(yu)(yu)(yu)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)延(yan)(yan)續(xu)(xu)(xu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)相耦(ou)(ou)(ou)合(he)(he)(he)(he)的(de)(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)價(jia)(jia)(jia)值(zhi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)模(mo)型(xing)(xing)(xing)，在(zai)(zai)提升知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)對(dui)(dui)創(chuang)新(xin)(xin)(xin)(xin)貢獻度(du)的(de)(de)(de)(de)(de)(de)(de)同(tong)(tong)時，降低創(chuang)新(xin)(xin)(xin)(xin)型(xing)(xing)(xing)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)離(li)(li)(li)(li)職(zhi)(zhi)率。（圖1）耦(ou)(ou)(ou)合(he)(he)(he)(he)模(mo)型(xing)(xing)(xing)的(de)(de)(de)(de)(de)(de)(de)構(gou)建原(yuan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)與(yu)(yu)(yu)運行(xing)模(mo)式分(fen)析如下(xia)(xia)(xia)：1、管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)目標一(yi)(yi)(yi)(yi)致(zhi)(zhi)。員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)延(yan)(yan)續(xu)(xu)(xu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)一(yi)(yi)(yi)(yi)般通過(guo)(guo)信(xin)息(xi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)、價(jia)(jia)(jia)值(zhi)衡量、分(fen)類(lei)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)和效(xiao)果評(ping)估(gu)四個(ge)環節的(de)(de)(de)(de)(de)(de)(de)循環工(gong)(gong)(gong)(gong)(gong)作(zuo)實(shi)現(xian)(xian)離(li)(li)(li)(li)職(zhi)(zhi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)回聘，從(cong)而(er)提升離(li)(li)(li)(li)職(zhi)(zhi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)對(dui)(dui)原(yuan)有(you)企(qi)(qi)(qi)業(ye)的(de)(de)(de)(de)(de)(de)(de)價(jia)(jia)(jia)值(zhi)貢獻，其(qi)(qi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)目標與(yu)(yu)(yu)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)價(jia)(jia)(jia)值(zhi)增值(zhi)目標一(yi)(yi)(yi)(yi)致(zhi)(zhi)。在(zai)(zai)同(tong)(tong)一(yi)(yi)(yi)(yi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)目標牽(qian)引(yin)(yin)下(xia)(xia)(xia)，泰(tai)(tai)新(xin)(xin)(xin)(xin)人(ren)力(li)資(zi)源管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)首先需(xu)(xu)增加延(yan)(yan)續(xu)(xu)(xu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)內(nei)容(rong)，但并(bing)不增設(she)職(zhi)(zhi)能(neng)(neng)(neng)或(huo)崗(gang)位(wei)，而(er)是(shi)(shi)將(jiang)(jiang)(jiang)這一(yi)(yi)(yi)(yi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)內(nei)容(rong)與(yu)(yu)(yu)原(yuan)有(you)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)職(zhi)(zhi)能(neng)(neng)(neng)進(jin)行(xing)整合(he)(he)(he)(he)，整合(he)(he)(he)(he)后的(de)(de)(de)(de)(de)(de)(de)職(zhi)(zhi)能(neng)(neng)(neng)界定為知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)價(jia)(jia)(jia)值(zhi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)模(mo)塊(kuai)，負(fu)責對(dui)(dui)在(zai)(zai)職(zhi)(zhi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)及(ji)離(li)(li)(li)(li)職(zhi)(zhi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)進(jin)行(xing)系統化管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)。兩(liang)大職(zhi)(zhi)能(neng)(neng)(neng)對(dui)(dui)接(jie)點(dian)為：原(yuan)有(you)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)對(dui)(dui)象(xiang)(xiang)由(you)在(zai)(zai)職(zhi)(zhi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)擴展至(zhi)離(li)(li)(li)(li)職(zhi)(zhi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)，管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)內(nei)容(rong)從(cong)僅關(guan)注知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)擴展至(zhi)關(guan)注知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)的(de)(de)(de)(de)(de)(de)(de)載體———創(chuang)新(xin)(xin)(xin)(xin)型(xing)(xing)(xing)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)任(ren)職(zhi)(zhi)需(xu)(xu)求(qiu)，相對(dui)(dui)應(ying)的(de)(de)(de)(de)(de)(de)(de)，延(yan)(yan)續(xu)(xu)(xu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)內(nei)容(rong)不僅局限于(yu)對(dui)(dui)人(ren)的(de)(de)(de)(de)(de)(de)(de)保留，增加對(dui)(dui)離(li)(li)(li)(li)職(zhi)(zhi)人(ren)員(yuan)(yuan)(yuan)(yuan)所(suo)儲備知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)的(de)(de)(de)(de)(de)(de)(de)留存(cun)和應(ying)用管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)。2、管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)對(dui)(dui)象(xiang)(xiang)一(yi)(yi)(yi)(yi)致(zhi)(zhi)。高(gao)(gao)新(xin)(xin)(xin)(xin)技(ji)(ji)術(shu)企(qi)(qi)(qi)業(ye)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)直接(jie)對(dui)(dui)象(xiang)(xiang)是(shi)(shi)創(chuang)新(xin)(xin)(xin)(xin)型(xing)(xing)(xing)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)，間接(jie)對(dui)(dui)象(xiang)(xiang)是(shi)(shi)各類(lei)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)；員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)延(yan)(yan)續(xu)(xu)(xu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)直接(jie)對(dui)(dui)象(xiang)(xiang)同(tong)(tong)樣是(shi)(shi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)，而(er)間接(jie)對(dui)(dui)象(xiang)(xiang)是(shi)(shi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)所(suo)儲備的(de)(de)(de)(de)(de)(de)(de)各類(lei)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)。由(you)此(ci)可(ke)(ke)(ke)見，兩(liang)大職(zhi)(zhi)能(neng)(neng)(neng)的(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)對(dui)(dui)象(xiang)(xiang)是(shi)(shi)一(yi)(yi)(yi)(yi)致(zhi)(zhi)的(de)(de)(de)(de)(de)(de)(de)，耦(ou)(ou)(ou)合(he)(he)(he)(he)機(ji)制的(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)對(dui)(dui)象(xiang)(xiang)是(shi)(shi)企(qi)(qi)(qi)業(ye)現(xian)(xian)有(you)及(ji)離(li)(li)(li)(li)職(zhi)(zhi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)所(suo)蘊含的(de)(de)(de)(de)(de)(de)(de)顯(xian)性(xing)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)與(yu)(yu)(yu)隱性(xing)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)。需(xu)(xu)要(yao)(yao)(yao)注意的(de)(de)(de)(de)(de)(de)(de)是(shi)(shi)整合(he)(he)(he)(he)后的(de)(de)(de)(de)(de)(de)(de)新(xin)(xin)(xin)(xin)職(zhi)(zhi)能(neng)(neng)(neng)要(yao)(yao)(yao)重視對(dui)(dui)隱性(xing)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)的(de)(de)(de)(de)(de)(de)(de)挖(wa)掘(jue)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)。3、管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)過(guo)(guo)程一(yi)(yi)(yi)(yi)致(zhi)(zhi)。兩(liang)大管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)職(zhi)(zhi)能(neng)(neng)(neng)的(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)過(guo)(guo)程可(ke)(ke)(ke)以(yi)實(shi)現(xian)(xian)互通對(dui)(dui)接(jie)。高(gao)(gao)新(xin)(xin)(xin)(xin)技(ji)(ji)術(shu)企(qi)(qi)(qi)業(ye)的(de)(de)(de)(de)(de)(de)(de)延(yan)(yan)續(xu)(xu)(xu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)活動包括信(xin)息(xi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)、價(jia)(jia)(jia)值(zhi)衡量、分(fen)類(lei)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)和效(xiao)果評(ping)估(gu)；知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)階段(duan)涉及(ji)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)積累、共(gong)享(xiang)、應(ying)用與(yu)(yu)(yu)創(chuang)新(xin)(xin)(xin)(xin)。在(zai)(zai)一(yi)(yi)(yi)(yi)致(zhi)(zhi)化的(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)對(dui)(dui)象(xiang)(xiang)牽(qian)引(yin)(yin)下(xia)(xia)(xia)，兩(liang)大職(zhi)(zhi)能(neng)(neng)(neng)的(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)過(guo)(guo)程可(ke)(ke)(ke)以(yi)高(gao)(gao)度(du)融合(he)(he)(he)(he)。如：在(zai)(zai)延(yan)(yan)續(xu)(xu)(xu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)信(xin)息(xi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)階段(duan)，要(yao)(yao)(yao)求(qiu)離(li)(li)(li)(li)職(zhi)(zhi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)在(zai)(zai)離(li)(li)(li)(li)職(zhi)(zhi)前將(jiang)(jiang)(jiang)工(gong)(gong)(gong)(gong)(gong)作(zuo)關(guan)鍵(jian)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)交付于(yu)崗(gang)位(wei)繼任(ren)者，即在(zai)(zai)工(gong)(gong)(gong)(gong)(gong)作(zuo)內(nei)容(rong)、工(gong)(gong)(gong)(gong)(gong)作(zuo)流程、技(ji)(ji)術(shu)指標、關(guan)鍵(jian)參(can)數(shu)顯(xian)性(xing)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)錄入(ru)數(shu)據庫的(de)(de)(de)(de)(de)(de)(de)同(tong)(tong)時，采用離(li)(li)(li)(li)職(zhi)(zhi)者指導，繼任(ren)者實(shi)施(shi)的(de)(de)(de)(de)(de)(de)(de)協同(tong)(tong)工(gong)(gong)(gong)(gong)(gong)作(zuo)模(mo)式最大限度(du)地保留隱性(xing)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)，這一(yi)(yi)(yi)(yi)過(guo)(guo)程完整實(shi)現(xian)(xian)了(le)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)積累工(gong)(gong)(gong)(gong)(gong)作(zuo)。整合(he)(he)(he)(he)后的(de)(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)價(jia)(jia)(jia)值(zhi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)模(mo)塊(kuai)設(she)立四個(ge)具(ju)體崗(gang)位(wei)：信(xin)息(xi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)、價(jia)(jia)(jia)值(zhi)共(gong)享(xiang)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)、知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)應(ying)用管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)、創(chuang)新(xin)(xin)(xin)(xin)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)，將(jiang)(jiang)(jiang)原(yuan)屬(shu)于(yu)信(xin)息(xi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)部門(men)的(de)(de)(de)(de)(de)(de)(de)知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)人(ren)員(yuan)(yuan)(yuan)(yuan)并(bing)入(ru)人(ren)力(li)資(zi)源管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)部，按專(zhuan)業(ye)與(yu)(yu)(yu)工(gong)(gong)(gong)(gong)(gong)作(zuo)經驗(yan)對(dui)(dui)應(ying)承擔(dan)耦(ou)(ou)(ou)合(he)(he)(he)(he)模(mo)式具(ju)體的(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)工(gong)(gong)(gong)(gong)(gong)作(zuo)。4、支(zhi)撐基礎一(yi)(yi)(yi)(yi)致(zhi)(zhi)。從(cong)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)內(nei)容(rong)到管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)工(gong)(gong)(gong)(gong)(gong)具(ju)不難(nan)發(fa)現(xian)(xian)，知(zhi)(zhi)(zhi)(zhi)(zhi)(zhi)識(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)需(xu)(xu)要(yao)(yao)(yao)績效(xiao)考核、激勵(li)機(ji)制、培訓管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)等(deng)人(ren)力(li)資(zi)源管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)職(zhi)(zhi)能(neng)(neng)(neng)的(de)(de)(de)(de)(de)(de)(de)支(zhi)持(chi)，而(er)延(yan)(yan)續(xu)(xu)(xu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)作(zuo)為人(ren)力(li)資(zi)源管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)內(nei)容(rong)之一(yi)(yi)(yi)(yi)更需(xu)(xu)要(yao)(yao)(yao)其(qi)(qi)他(ta)人(ren)力(li)資(zi)源其(qi)(qi)他(ta)模(mo)塊(kuai)的(de)(de)(de)(de)(de)(de)(de)協同(tong)(tong)與(yu)(yu)(yu)配合(he)(he)(he)(he)。同(tong)(tong)時，兩(liang)大職(zhi)(zhi)能(neng)(neng)(neng)都(dou)需(xu)(xu)要(yao)(yao)(yao)企(qi)(qi)(qi)業(ye)局域網、數(shu)據庫、數(shu)據挖(wa)掘(jue)等(deng)軟硬(ying)件(jian)基礎設(she)施(shi)的(de)(de)(de)(de)(de)(de)(de)支(zhi)持(chi)，因此(ci)企(qi)(qi)(qi)業(ye)可(ke)(ke)(ke)以(yi)打造一(yi)(yi)(yi)(yi)套硬(ying)件(jian)與(yu)(yu)(yu)軟件(jian)支(zhi)持(chi)基礎，可(ke)(ke)(ke)有(you)效(xiao)降低管(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)成本。

三、研究結論與展望

通(tong)過(guo)對泰新創新型員工高離(li)職(zhi)現(xian)象的(de)(de)(de)深入剖(pou)析，發現(xian)企業(ye)知識管(guan)(guan)理(li)(li)與(yu)(yu)人力資(zi)源管(guan)(guan)理(li)(li)在管(guan)(guan)理(li)(li)內容、管(guan)(guan)理(li)(li)方法、管(guan)(guan)理(li)(li)支撐方面(mian)各自為政，遠(yuan)未(wei)實現(xian)協同效(xiao)(xiao)果，因此(ci)通(tong)過(guo)引入延續管(guan)(guan)理(li)(li)思想，構建延續管(guan)(guan)理(li)(li)與(yu)(yu)知識管(guan)(guan)理(li)(li)耦合(he)(he)的(de)(de)(de)知識價(jia)值(zhi)增值(zhi)機制，在有效(xiao)(xiao)解決企業(ye)所存在的(de)(de)(de)關鍵(jian)問題。同時(shi)，提升企業(ye)人力資(zi)源管(guan)(guan)理(li)(li)的(de)(de)(de)整體效(xiao)(xiao)率。當然，耦合(he)(he)模式(shi)的(de)(de)(de)全面(mian)推行也遭遇一定的(de)(de)(de)制約，需要未(wei)來(lai)進一步完善。

（一）知(zhi)(zhi)識(shi)(shi)管理(li)(li)范疇(chou)的(de)(de)擴展(zhan)使知(zhi)(zhi)識(shi)(shi)價(jia)值(zhi)(zhi)創(chuang)造能(neng)(neng)力(li)得到進(jin)一步提(ti)升(sheng)。延續管理(li)(li)將(jiang)知(zhi)(zhi)識(shi)(shi)管理(li)(li)的(de)(de)對象從(cong)現有員(yuan)工(gong)擴展(zhan)到離職(zhi)員(yuan)工(gong)，這一管理(li)(li)范疇(chou)的(de)(de)擴展(zhan)使知(zhi)(zhi)識(shi)(shi)管理(li)(li)內(nei)容進(jin)一步豐(feng)富。企(qi)業自有知(zhi)(zhi)識(shi)(shi)不僅包含在職(zhi)員(yuan)工(gong)所(suo)儲備(bei)(bei)的(de)(de)各類知(zhi)(zhi)識(shi)(shi)，更將(jiang)離職(zhi)員(yuan)工(gong)的(de)(de)知(zhi)(zhi)識(shi)(shi)儲備(bei)(bei)吸納進(jin)來，通過(guo)離職(zhi)前、離職(zhi)中、離職(zhi)后的(de)(de)知(zhi)(zhi)識(shi)(shi)管理(li)(li)跟進(jin)，最大(da)限度保(bao)留(liu)可能(neng)(neng)流失的(de)(de)知(zhi)(zhi)識(shi)(shi)，有效避(bi)免因(yin)創(chuang)新型員(yuan)工(gong)流失使企(qi)業陷入知(zhi)(zhi)識(shi)(shi)危機，也有力(li)提(ti)升(sheng)了知(zhi)(zhi)識(shi)(shi)的(de)(de)價(jia)值(zhi)(zhi)創(chuang)造能(neng)(neng)力(li)。

（二）復(fu)合(he)型(xing)人(ren)(ren)(ren)才的(de)短缺成為(wei)知識(shi)(shi)價值(zhi)增值(zhi)模式推(tui)行(xing)的(de)制(zhi)約(yue)。泰新應對(dui)新設(she)四類崗位任(ren)職人(ren)(ren)(ren)員進行(xing)系統的(de)知識(shi)(shi)交叉培(pei)(pei)訓，如對(dui)離(li)職管(guan)理(li)(li)人(ren)(ren)(ren)員培(pei)(pei)訓知識(shi)(shi)管(guan)理(li)(li)內容，對(dui)知識(shi)(shi)管(guan)理(li)(li)人(ren)(ren)(ren)員培(pei)(pei)訓人(ren)(ren)(ren)力(li)資源管(guan)理(li)(li)工(gong)具，但是由于原有專(zhuan)業背景(jing)與(yu)工(gong)作慣性的(de)影響，實際工(gong)作效率提(ti)升過程較長，因此筆者認(ren)為(wei)短缺集(ji)合(he)信息管(guan)理(li)(li)、知識(shi)(shi)管(guan)理(li)(li)與(yu)人(ren)(ren)(ren)力(li)資源管(guan)理(li)(li)專(zhuan)業知識(shi)(shi)的(de)復(fu)合(he)型(xing)人(ren)(ren)(ren)才是該(gai)公(gong)司耦合(he)模式廣(guang)泛推(tui)行(xing)的(de)主要制(zhi)約(yue)，也是我國高(gao)新技術企業所面對(dui)的(de)共性問題(ti)。高(gao)等院校在人(ren)(ren)(ren)才培(pei)(pei)養方案中(zhong)應響應這(zhe)一現實需求，加大復(fu)合(he)型(xing)人(ren)(ren)(ren)才的(de)培(pei)(pei)養力(li)度。

作者:董(dong)曉宏 趙(zhao)現(xian)鋒 張媛(yuan) 張立峰 單(dan)位:河北(bei)地(di)質(zhi)大(da)學管理學院