新形勢下酒店業經濟管理的創新策略
時間:2022-08-18 08:22:47
導語:新(xin)形勢(shi)下(xia)酒店業經濟(ji)管理的創(chuang)新(xin)策略(lve)一文來源于網(wang)友上(shang)傳,不代表本站觀點,若需要(yao)原創(chuang)文章可咨詢客(ke)服老師,歡迎參(can)考。
摘要:社會(hui)經濟不(bu)(bu)斷發展(zhan)的過程中(zhong),人們的生活水(shui)平有了明(ming)顯提(ti)升,這在(zai)一定程度(du)上推動了服務行業(ye)的發展(zhan),其(qi)中(zhong)包(bao)括酒(jiu)(jiu)(jiu)店(dian)(dian)行業(ye)。目前酒(jiu)(jiu)(jiu)店(dian)(dian)業(ye)存(cun)在(zai)經營(ying)目標不(bu)(bu)夠明(ming)確(que)、管(guan)(guan)理(li)理(li)念(nian)不(bu)(bu)夠新(xin)穎、信息(xi)化管(guan)(guan)理(li)整(zheng)體水(shui)平不(bu)(bu)高等問(wen)題(ti),酒(jiu)(jiu)(jiu)店(dian)(dian)業(ye)要(yao)想獲得持續性發展(zhan),就需積極(ji)創(chuang)新(xin)經濟管(guan)(guan)理(li),使管(guan)(guan)理(li)工(gong)作適應(ying)(ying)社會(hui)實際(ji)發展(zhan)需要(yao),更(geng)好(hao)適應(ying)(ying)社會(hui)新(xin)形勢(shi),提(ti)高酒(jiu)(jiu)(jiu)店(dian)(dian)經濟效益。
關鍵詞:新形勢;酒(jiu)店業;經濟管理;管理創新
世(shi)界經濟一體化(hua)背(bei)景(jing)下(xia),酒店(dian)(dian)業(ye)逐漸走向國際化(hua),并且集團(tuan)化(hua)、品(pin)牌(pai)化(hua)、連鎖化(hua)特(te)點明顯(xian)。但是當前(qian)酒店(dian)(dian)業(ye)仍然運用傳統管(guan)理模式,尤(you)其(qi)是經濟管(guan)理,為使酒店(dian)(dian)業(ye)獲(huo)得持續(xu)性發(fa)展,就需積極對經濟管(guan)理進行創新,提升酒店(dian)(dian)業(ye)競(jing)爭力,為酒店(dian)(dian)業(ye)實(shi)現發(fa)展與創新創造良好條(tiao)件[1]。
1酒店業的特殊性
首先,經濟管(guan)理范(fan)圍(wei)比較廣(guang)闊。酒(jiu)(jiu)店不(bu)僅能(neng)夠(gou)(gou)提供(gong)(gong)商(shang)品(pin)這一有形(xing)資(zi)產,也能(neng)提供(gong)(gong)服務這一無形(xing)資(zi)產,對(dui)(dui)(dui)于(yu)(yu)優質服務十分重視[2]。對(dui)(dui)(dui)于(yu)(yu)商(shang)品(pin)來(lai)講,具有價(jia)值(zhi)(zhi)和(he)使用(yong)價(jia)值(zhi)(zhi)兩種屬性(xing),兩種價(jia)值(zhi)(zhi)為統一體。同樣酒(jiu)(jiu)店服務實(shi)際上是(shi)價(jia)值(zhi)(zhi)與使用(yong)價(jia)值(zhi)(zhi)兩者的(de)(de)統一,是(shi)酒(jiu)(jiu)店實(shi)施經濟管(guan)理時重要工作內容(rong)。其(qi)次,價(jia)值(zhi)(zhi)無形(xing)性(xing)。酒(jiu)(jiu)店價(jia)值(zhi)(zhi)更多源(yuan)自于(yu)(yu)無形(xing)資(zi)產蘊含的(de)(de)價(jia)值(zhi)(zhi),其(qi)中包括管(guan)理、服務、位置(zhi)、商(shang)譽等,這實(shi)際上屬于(yu)(yu)酒(jiu)(jiu)店潛在能(neng)力(li)。酒(jiu)(jiu)店品(pin)牌所體現的(de)(de)形(xing)象價(jia)值(zhi)(zhi),能(neng)夠(gou)(gou)產生(sheng)(sheng)協(xie)同效應、規(gui)模效應和(he)廣(guang)告效應,進(jin)而占據市場優勢并且減少經營成(cheng)本[3]。最后,經營活(huo)動具有特殊性(xing)。酒(jiu)(jiu)店生(sheng)(sheng)產過(guo)程及銷售過(guo)程呈現出同一性(xing),兩者不(bu)能(neng)分割,工作人(ren)員言(yan)行(xing)、舉(ju)動均會對(dui)(dui)(dui)經營活(huo)動中的(de)(de)價(jia)值(zhi)(zhi)性(xing)產生(sheng)(sheng)影響,因此(ci)酒(jiu)(jiu)店業(ye)在實(shi)施經濟管(guan)理時應從多個(ge)方面進(jin)行(xing)。
2酒店業實施經濟管理的重要意義
首(shou)先,提(ti)(ti)(ti)高(gao)(gao)企(qi)業(ye)整(zheng)體(ti)效(xiao)(xiao)(xiao)益(yi)。經濟(ji)(ji)管(guan)(guan)(guan)(guan)理(li)(li)工(gong)作(zuo)涉(she)及(ji)資金管(guan)(guan)(guan)(guan)理(li)(li)、財務管(guan)(guan)(guan)(guan)理(li)(li)等多個方面,構建科學、合(he)理(li)(li)的(de)(de)經濟(ji)(ji)管(guan)(guan)(guan)(guan)理(li)(li)模式,可(ke)以(yi)(yi)使(shi)企(qi)業(ye)更具市場(chang)敏感性,了(le)(le)解市場(chang)發(fa)(fa)生的(de)(de)變(bian)化(hua),認識(shi)到(dao)市場(chang)的(de)(de)實(shi)際需求,進(jin)(jin)而(er)獲(huo)得(de)更高(gao)(gao)的(de)(de)經濟(ji)(ji)效(xiao)(xiao)(xiao)益(yi)[4]。其次,推動企(qi)業(ye)可(ke)持續(xu)發(fa)(fa)展。經濟(ji)(ji)管(guan)(guan)(guan)(guan)理(li)(li)的(de)(de)實(shi)施,可(ke)以(yi)(yi)促進(jin)(jin)酒店(dian)業(ye)整(zheng)體(ti)管(guan)(guan)(guan)(guan)理(li)(li)水平(ping)(ping)的(de)(de)提(ti)(ti)(ti)升(sheng),為企(qi)業(ye)實(shi)現轉型創造良(liang)好條件,推動企(qi)業(ye)獲(huo)得(de)長期(qi)發(fa)(fa)展,提(ti)(ti)(ti)升(sheng)整(zheng)體(ti)競爭力[5]。同時也能(neng)(neng)使(shi)酒店(dian)業(ye)降(jiang)低經營成本,提(ti)(ti)(ti)高(gao)(gao)資源整(zheng)體(ti)利用率,進(jin)(jin)而(er)健(jian)康發(fa)(fa)展。再次,優化(hua)企(qi)業(ye)組織架(jia)構。經濟(ji)(ji)管(guan)(guan)(guan)(guan)理(li)(li)的(de)(de)有效(xiao)(xiao)(xiao)實(shi)施,有利于企(qi)業(ye)調整(zheng)自(zi)身組織架(jia)構,提(ti)(ti)(ti)高(gao)(gao)工(gong)作(zuo)人員知識(shi)水平(ping)(ping)和(he)(he)管(guan)(guan)(guan)(guan)理(li)(li)水平(ping)(ping),針對各(ge)項經濟(ji)(ji)數據進(jin)(jin)行合(he)理(li)(li)分析、系統收(shou)集和(he)(he)有效(xiao)(xiao)(xiao)利用,進(jin)(jin)而(er)使(shi)企(qi)業(ye)經營發(fa)(fa)展獲(huo)得(de)依據,結合(he)實(shi)際情(qing)況對組織架(jia)構進(jin)(jin)行調整(zheng)。最后,保證(zheng)企(qi)業(ye)經營規(gui)(gui)范(fan)性。經濟(ji)(ji)管(guan)(guan)(guan)(guan)理(li)(li)的(de)(de)實(shi)施,可(ke)以(yi)(yi)使(shi)酒店(dian)業(ye)經營更為規(gui)(gui)范(fan),能(neng)(neng)夠詳(xiang)細了(le)(le)解企(qi)業(ye)財務情(qing)況,掌握收(shou)支(zhi)細節,開展監督工(gong)作(zuo),進(jin)(jin)而(er)使(shi)資金安(an)全獲(huo)得(de)充分保證(zheng)。除(chu)此之(zhi)外(wai),還能(neng)(neng)夠不(bu)斷拓展人力資源,生產技(ji)術得(de)到(dao)明(ming)顯提(ti)(ti)(ti)高(gao)(gao),并(bing)且內部(bu)審核在實(shi)施時更具靈活性,促進(jin)(jin)部(bu)門與部(bu)門之(zhi)間(jian)實(shi)現更好的(de)(de)聯(lian)系。
3.1經(jing)營目標(biao)不(bu)夠明確
新形勢(shi)下,酒(jiu)(jiu)(jiu)店(dian)業應結合市(shi)(shi)(shi)(shi)場(chang)需(xu)求對(dui)自身經(jing)(jing)(jing)營開展創新優化,借(jie)此獲得(de)更(geng)高經(jing)(jing)(jing)濟效(xiao)益(yi)。但(dan)是實(shi)際(ji)上(shang),多(duo)數(shu)酒(jiu)(jiu)(jiu)店(dian)規模比較小,各項工作在(zai)推(tui)進時,主要結合市(shi)(shi)(shi)(shi)場(chang)具體發展趨勢(shi),難以(yi)(yi)深入研究市(shi)(shi)(shi)(shi)場(chang)[6]。這(zhe)在(zai)一定(ding)程度(du)上(shang)表明(ming),酒(jiu)(jiu)(jiu)店(dian)業在(zai)經(jing)(jing)(jing)營時缺少明(ming)確市(shi)(shi)(shi)(shi)場(chang)目標。一般情(qing)況下,酒(jiu)(jiu)(jiu)店(dian)中顧客(ke)類型(xing)比較多(duo)樣,要想獲得(de)市(shi)(shi)(shi)(shi)場(chang)競爭優勢(shi),就需(xu)詳(xiang)細分(fen)(fen)析顧客(ke)類型(xing),掌(zhang)握顧客(ke)需(xu)求,同時需(xu)分(fen)(fen)析當(dang)前(qian)市(shi)(shi)(shi)(shi)場(chang)發展現狀[7]。但(dan)是多(duo)數(shu)酒(jiu)(jiu)(jiu)店(dian)并未(wei)精(jing)準定(ding)位市(shi)(shi)(shi)(shi)場(chang),也未(wei)能充分(fen)(fen)了解(jie)顧客(ke)需(xu)求,這(zhe)造(zao)成(cheng)酒(jiu)(jiu)(jiu)店(dian)發展時難以(yi)(yi)彰顯服(fu)務(wu)特色。并且經(jing)(jing)(jing)濟型(xing)酒(jiu)(jiu)(jiu)店(dian)、大型(xing)酒(jiu)(jiu)(jiu)店(dian)相比,服(fu)務(wu)類型(xing)較為相似,服(fu)務(wu)水平并不高,以(yi)(yi)致經(jing)(jing)(jing)濟型(xing)酒(jiu)(jiu)(jiu)店(dian)發展難以(yi)(yi)適(shi)應顧客(ke)實(shi)際(ji)需(xu)求。
3.2管理(li)理(li)念不夠新穎
新形勢背景下,酒店行業整體發展十分迅速,多數地區酒店行業彼此之間的競爭較為激烈,因此酒店不斷提升自身管理水平十分必要。面對新形勢,酒店開展管理工作時,管理理念應進行相應創新,進而使管理工作充分適應社會實際發展需要[8]。但是當前多數酒店并不是十分重視經營管理,管理時仍運用傳統模式,不能開展優化創新,這造成酒店整體經營管理相對滯后,難以適應社會實際發展需要。雖然部分酒店針對自身管理模式、管理理念做出了一定改變,但是卻缺乏新穎性,改革不能符合社會發展需求。對于酒店來講,經營管理的實施對其服務水平、服務質量會產生一定影響,服務水平高的情況下,往往會吸引更多顧客。但是部分酒店對于服務并不是十分重視,造成顧客入住過程中整體體驗感較差,這就需要酒店創新管(guan)(guan)理,實現管(guan)(guan)理水平獲(huo)得“質”的飛(fei)躍。
3.3信息化管理整體水平不高
新形勢下(xia),企業管理當(dang)中(zhong)信息技術(shu)應用(yong)比較廣泛,應用(yong)信息技術(shu)開展(zhan)管理工(gong)(gong)作(zuo),能(neng)夠極大程(cheng)度上提(ti)高經濟(ji)管理效率(lv),并且(qie)使經濟(ji)管理工(gong)(gong)作(zuo)在(zai)實施(shi)時更(geng)具規(gui)范性(xing)。但是當(dang)前酒店業實施(shi)信息化管理的整體水平并不高,以(yi)致電力企業開展(zhan)經濟(ji)管理時的規(gui)范性(xing)比較欠(qian)缺,難(nan)以(yi)實現信息系統(tong)一(yi)致性(xing),造(zao)成企業管理整體效率(lv)明顯降(jiang)低。除此(ci)之外,在(zai)員工(gong)(gong)素(su)質、無(wu)形資產管理等方面也(ye)存(cun)在(zai)較多問題。
4新形勢背景下酒店業進行經濟管理創新的有效策略
4.1制(zhi)定明確發(fa)展(zhan)目標
新(xin)形(xing)勢(shi)(shi)背景下(xia),酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)業(ye)要(yao)想實現持續(xu)性(xing)發(fa)展(zhan)(zhan)(zhan)(zhan)(zhan),就應(ying)充分(fen)了解市(shi)場(chang)現狀和市(shi)場(chang)發(fa)展(zhan)(zhan)(zhan)(zhan)(zhan)整體(ti)(ti)(ti)趨勢(shi)(shi),在酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)經(jing)營(ying)(ying)(ying)時(shi)(shi)提(ti)供特色(se)性(xing)服務,增(zeng)強(qiang)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)在市(shi)場(chang)的(de)(de)(de)(de)辨識(shi)度(du)。因(yin)此,日常(chang)工作中(zhong)(zhong)管理(li)人(ren)(ren)(ren)員應(ying)定(ding)(ding)期開展(zhan)(zhan)(zhan)(zhan)(zhan)市(shi)場(chang)調(diao)查(cha),在市(shi)場(chang)目標(biao)得(de)以(yi)明確基(ji)礎(chu)上(shang),酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)才能(neng)有效實施管理(li)體(ti)(ti)(ti)系(xi)。制(zhi)定(ding)(ding)管理(li)體(ti)(ti)(ti)系(xi)過(guo)程中(zhong)(zhong),需(xu)結(jie)(jie)合(he)客戶(hu)群體(ti)(ti)(ti)進(jin)行(xing)(xing)(xing)定(ding)(ding)位(wei),進(jin)而使(shi)制(zhi)定(ding)(ding)的(de)(de)(de)(de)服務方案適應(ying)顧客群體(ti)(ti)(ti)特色(se)[9]。在此過(guo)程中(zhong)(zhong),管理(li)人(ren)(ren)(ren)員需(xu)針對顧客對酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)的(de)(de)(de)(de)滿意(yi)程度(du)開展(zhan)(zhan)(zhan)(zhan)(zhan)調(diao)查(cha),結(jie)(jie)合(he)顧客反饋優(you)化調(diao)整酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)服務。酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)經(jing)營(ying)(ying)(ying)中(zhong)(zhong),開展(zhan)(zhan)(zhan)(zhan)(zhan)市(shi)場(chang)調(diao)查(cha)以(yi)后,進(jin)一步明確自(zi)身(shen)發(fa)展(zhan)(zhan)(zhan)(zhan)(zhan)方向(xiang)。對于小(xiao)型酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)來講,可(ke)以(yi)逐漸(jian)向(xiang)著經(jing)濟(ji)型酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)發(fa)展(zhan)(zhan)(zhan)(zhan)(zhan)。一般情況下(xia),顧客在選擇酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)時(shi)(shi),標(biao)準為方便,顧客在開車時(shi)(shi),會(hui)將有停車場(chang)的(de)(de)(de)(de)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)作為首選,這就需(xu)要(yao)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)注重(zhong)停車場(chang)建設(she),進(jin)而使(shi)顧客在入(ru)(ru)住時(shi)(shi)更(geng)為便利[10]。同時(shi)(shi)部(bu)分(fen)顧客會(hui)攜兒童(tong)(tong)通行(xing)(xing)(xing),因(yin)此酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)可(ke)以(yi)設(she)置(zhi)(zhi)兒童(tong)(tong)游戲區域,實際上(shang)兒童(tong)(tong)進(jin)行(xing)(xing)(xing)游戲時(shi)(shi)家(jia)長也能(neng)獲(huo)得(de)放松。總體(ti)(ti)(ti)來講,酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)在經(jing)營(ying)(ying)(ying)時(shi)(shi),需(xu)定(ding)(ding)位(wei)好酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)類型,進(jin)而獲(huo)得(de)更(geng)長久的(de)(de)(de)(de)發(fa)展(zhan)(zhan)(zhan)(zhan)(zhan)。酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)行(xing)(xing)(xing)業(ye)應(ying)明確自(zi)身(shen)戰略定(ding)(ding)位(wei),推(tui)動酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)在繼(ji)續(xu)發(fa)展(zhan)(zhan)(zhan)(zhan)(zhan)自(zi)身(shen)優(you)勢(shi)(shi)基(ji)礎(chu)上(shang),重(zhong)視對中(zhong)(zhong)檔消(xiao)費水(shui)平(ping)這一層次客源的(de)(de)(de)(de)吸納,強(qiang)化大(da)眾(zhong)消(xiao)費,結(jie)(jie)合(he)顧客提(ti)出的(de)(de)(de)(de)全(quan)(quan)新(xin)營(ying)(ying)(ying)銷(xiao)策略,將網(wang)絡預(yu)訂、電商銷(xiao)售充分(fen)運用在經(jing)營(ying)(ying)(ying)中(zhong)(zhong),實現競爭力的(de)(de)(de)(de)全(quan)(quan)面提(ti)升(sheng)。一般情況下(xia),雙(shuang)床房(fang)(fang)整體(ti)(ti)(ti)入(ru)(ru)住率(lv)會(hui)比較(jiao)高,產生(sheng)的(de)(de)(de)(de)成(cheng)本(ben)較(jiao)低,處于午夜時(shi)(shi)段、繁忙時(shi)(shi)段可(ke)以(yi)進(jin)行(xing)(xing)(xing)商務房(fang)(fang)、鐘點房(fang)(fang)促銷(xiao),其余客房(fang)(fang)深(shen)夜時(shi)(shi)段進(jin)行(xing)(xing)(xing)低價促銷(xiao)。對于單人(ren)(ren)(ren)房(fang)(fang)來講,消(xiao)耗成(cheng)本(ben)相(xiang)對較(jiao)高,因(yin)此可(ke)以(yi)將單人(ren)(ren)(ren)房(fang)(fang)進(jin)行(xing)(xing)(xing)雙(shuang)人(ren)(ren)(ren)房(fang)(fang)改(gai)(gai)造,擴大(da)銷(xiao)售,加強(qiang)廣告宣傳,促進(jin)雙(shuang)人(ren)(ren)(ren)房(fang)(fang)實際貢獻率(lv)的(de)(de)(de)(de)提(ti)高。就餐飲來講,可(ke)以(yi)對早餐經(jing)營(ying)(ying)(ying)范圍進(jin)行(xing)(xing)(xing)拓展(zhan)(zhan)(zhan)(zhan)(zhan),并(bing)實施優(you)惠活動,適應(ying)大(da)眾(zhong)需(xu)求(qiu),使(shi)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)收(shou)入(ru)(ru)得(de)以(yi)增(zeng)加。除此之外(wai),酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)行(xing)(xing)(xing)業(ye)應(ying)注重(zhong)投放資源多樣化,設(she)置(zhi)(zhi)多元娛樂設(she)施,其中(zhong)(zhong)包括羽毛球(qiu)室、健身(shen)室、棋牌室等,提(ti)升(sheng)酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)整體(ti)(ti)(ti)形(xing)象(xiang),不斷改(gai)(gai)善酒(jiu)(jiu)(jiu)(jiu)店(dian)(dian)(dian)(dian)(dian)(dian)(dian)(dian)環境。
4.2合理(li)開展經營管理(li)
新(xin)形(xing)(xing)勢下,科技水(shui)平獲(huo)得了極大進(jin)步(bu),技術(shu)水(shui)平上(shang)升明(ming)顯。在此時代背(bei)景下,就需(xu)充分了解(jie)市(shi)場發(fa)展(zhan)現(xian)狀,積(ji)極對(dui)(dui)(dui)(dui)管(guan)(guan)理(li)(li)(li)工(gong)作進(jin)行創新(xin)與優(you)化,促進(jin)管(guan)(guan)理(li)(li)(li)進(jin)步(bu)。對(dui)(dui)(dui)(dui)于(yu)(yu)經(jing)(jing)濟型酒(jiu)(jiu)(jiu)店(dian)來(lai)(lai)講(jiang)(jiang),應(ying)(ying)更(geng)注(zhu)重經(jing)(jing)營(ying)策(ce)略的(de)(de)實(shi)(shi)(shi)施,積(ji)極運(yun)(yun)用網(wang)絡營(ying)銷(xiao)這(zhe)一經(jing)(jing)營(ying)模式。通過運(yun)(yun)用網(wang)絡技術(shu),實(shi)(shi)(shi)現(xian)對(dui)(dui)(dui)(dui)酒(jiu)(jiu)(jiu)店(dian)的(de)(de)有效宣(xuan)傳(chuan)。宣(xuan)傳(chuan)的(de)(de)實(shi)(shi)(shi)施可以(yi)讓具有需(xu)求的(de)(de)顧客加強對(dui)(dui)(dui)(dui)酒(jiu)(jiu)(jiu)店(dian)的(de)(de)了解(jie),使(shi)酒(jiu)(jiu)(jiu)店(dian)更(geng)具知名度。新(xin)形(xing)(xing)勢下,顧客一般(ban)會通過網(wang)絡預訂酒(jiu)(jiu)(jiu)店(dian),網(wang)絡中可以(yi)有效對(dui)(dui)(dui)(dui)比分析酒(jiu)(jiu)(jiu)店(dian),進(jin)而使(shi)酒(jiu)(jiu)(jiu)店(dian)整體上(shang)更(geng)符(fu)合自身實(shi)(shi)(shi)際需(xu)求。對(dui)(dui)(dui)(dui)于(yu)(yu)酒(jiu)(jiu)(jiu)店(dian)來(lai)(lai)講(jiang)(jiang),可以(yi)運(yun)(yun)用網(wang)絡營(ying)銷(xiao)形(xing)(xing)式定期在線(xian)上(shang)實(shi)(shi)(shi)施優(you)惠活動,借此實(shi)(shi)(shi)現(xian)吸引(yin)顧客的(de)(de)目的(de)(de)。并(bing)(bing)且運(yun)(yun)用線(xian)上(shang)營(ying)銷(xiao)方式,可以(yi)使(shi)酒(jiu)(jiu)(jiu)店(dian)獲(huo)得較好(hao)口碑(bei),開展(zhan)線(xian)上(shang)營(ying)銷(xiao)過程(cheng)中,需(xu)明(ming)確劃分各項管(guan)(guan)理(li)(li)(li)對(dui)(dui)(dui)(dui)應(ying)(ying)的(de)(de)權(quan)利(li)單位和權(quan)利(li)范圍,并(bing)(bing)且構建專門(men)(men)決策(ce)部(bu)門(men)(men)。工(gong)作人(ren)員在獲(huo)得決策(ce)部(bu)門(men)(men)給予授權(quan)的(de)(de)基礎上(shang)開展(zhan)經(jing)(jing)濟管(guan)(guan)理(li)(li)(li)。除(chu)此之外(wai),需(xu)重視合規(gui)(gui)管(guan)(guan)理(li)(li)(li)、內部(bu)控制方式、過程(cheng)整合,就內控來(lai)(lai)講(jiang)(jiang),需(xu)關(guan)注(zhu)結果評價,就合規(gui)(gui)管(guan)(guan)理(li)(li)(li)來(lai)(lai)講(jiang)(jiang),應(ying)(ying)關(guan)注(zhu)動態性過程(cheng),并(bing)(bing)且將(jiang)兩者充分結合在一起,保證企(qi)業(ye)經(jing)(jing)濟管(guan)(guan)理(li)(li)(li)效果。
4.3積極運用信息管(guan)理方式
企(qi)業(ye)(ye)(ye)(ye)運(yun)用(yong)(yong)信(xin)(xin)(xin)息(xi)(xi)(xi)(xi)管(guan)理(li)方(fang)式,能夠(gou)在(zai)一定程(cheng)度上促進(jin)(jin)內控與(yu)合規管(guan)理(li)的實(shi)施(shi)。企(qi)業(ye)(ye)(ye)(ye)在(zai)經(jing)(jing)營(ying)過程(cheng)中,信(xin)(xin)(xin)息(xi)(xi)(xi)(xi)技(ji)(ji)術十分重要,生產經(jing)(jing)營(ying)各項(xiang)管(guan)理(li)工(gong)作(zuo)在(zai)實(shi)施(shi)時(shi),需(xu)(xu)運(yun)用(yong)(yong)信(xin)(xin)(xin)息(xi)(xi)(xi)(xi)技(ji)(ji)術將(jiang)其完成,經(jing)(jing)濟管(guan)理(li)中信(xin)(xin)(xin)息(xi)(xi)(xi)(xi)技(ji)(ji)術的運(yun)用(yong)(yong)也能使(shi)管(guan)理(li)工(gong)作(zuo)更具創新性。具體(ti)實(shi)施(shi)時(shi),可以(yi)從兩(liang)方(fang)面實(shi)施(shi):首(shou)先,重視人(ren)(ren)才引進(jin)(jin),運(yun)用(yong)(yong)信(xin)(xin)(xin)息(xi)(xi)(xi)(xi)技(ji)(ji)術開展(zhan)(zhan)人(ren)(ren)才引進(jin)(jin)工(gong)作(zuo),構建專業(ye)(ye)(ye)(ye)化信(xin)(xin)(xin)息(xi)(xi)(xi)(xi)管(guan)理(li)相關團隊(dui)。信(xin)(xin)(xin)息(xi)(xi)(xi)(xi)技(ji)(ji)術不斷發展(zhan)(zhan),需(xu)(xu)專業(ye)(ye)(ye)(ye)人(ren)(ren)才掌握專業(ye)(ye)(ye)(ye)信(xin)(xin)(xin)息(xi)(xi)(xi)(xi),在(zai)此基礎(chu)上,才能使(shi)經(jing)(jing)濟管(guan)理(li)獲得(de)明顯效果,企(qi)業(ye)(ye)(ye)(ye)獲得(de)更高(gao)經(jing)(jing)濟價值(zhi)。其次,企(qi)業(ye)(ye)(ye)(ye)應結合自身實(shi)際發展(zhan)(zhan)需(xu)(xu)要,以(yi)及(ji)企(qi)業(ye)(ye)(ye)(ye)當(dang)前發展(zhan)(zhan)階段、未來趨勢、發展(zhan)(zhan)優(you)勢、經(jing)(jing)營(ying)目標等,在(zai)與(yu)當(dang)前趨勢相互(hu)適應的情況下(xia),積(ji)(ji)極(ji)針(zhen)對內控方(fang)式和合規管(guan)理(li)開展(zhan)(zhan)創新,提高(gao)企(qi)業(ye)(ye)(ye)(ye)經(jing)(jing)濟管(guan)理(li)效果。同時(shi),企(qi)業(ye)(ye)(ye)(ye)應積(ji)(ji)極(ji)針(zhen)對信(xin)(xin)(xin)息(xi)(xi)(xi)(xi)化管(guan)理(li)進(jin)(jin)行宣傳(chuan)和培訓,確保生產經(jing)(jing)營(ying)中信(xin)(xin)(xin)息(xi)(xi)(xi)(xi)數據(ju)在(zai)傳(chuan)遞時(shi)的統一性以(yi)及(ji)準確性。
4.4提高員(yuan)工綜合素質
員(yuan)(yuan)(yuan)工(gong)(gong)素(su)(su)質與酒(jiu)(jiu)店(dian)業經(jing)濟(ji)管理的(de)(de)實施聯系緊密,因(yin)此應注(zhu)重員(yuan)(yuan)(yuan)工(gong)(gong)綜(zong)合素(su)(su)質的(de)(de)提(ti)升。首先,針對(dui)員(yuan)(yuan)(yuan)工(gong)(gong)開(kai)展(zhan)(zhan)基本(ben)知(zhi)(zhi)識(shi)(shi)方(fang)面的(de)(de)培訓(xun)(xun),培訓(xun)(xun)內容主(zhu)要為(wei)酒(jiu)(jiu)店(dian)部(bu)門(men)、酒(jiu)(jiu)店(dian)概況、部(bu)門(men)運轉等。其次,針對(dui)員(yuan)(yuan)(yuan)工(gong)(gong)進行新(xin)知(zhi)(zhi)識(shi)(shi)培訓(xun)(xun),知(zhi)(zhi)識(shi)(shi)經(jing)濟(ji)時代背景下,社會發展(zhan)(zhan)速度(du)(du)、變化速度(du)(du)較快,因(yin)此可以運用定期(qi)方(fang)式(shi)(shi)或者是(shi)不(bu)定期(qi)方(fang)式(shi)(shi)開(kai)展(zhan)(zhan)培訓(xun)(xun)工(gong)(gong)作,為(wei)員(yuan)(yuan)(yuan)工(gong)(gong)講授市場觀(guan)念、酒(jiu)(jiu)店(dian)文化、促(cu)銷(xiao)思維(wei)等,通(tong)過崗位交(jiao)叉和(he)案例分(fen)析形(xing)式(shi)(shi)進行培訓(xun)(xun),進而使員(yuan)(yuan)(yuan)工(gong)(gong)不(bu)斷學習新(xin)知(zhi)(zhi)識(shi)(shi),有效提(ti)升員(yuan)(yuan)(yuan)工(gong)(gong)綜(zong)合素(su)(su)質,員(yuan)(yuan)(yuan)工(gong)(gong)能力(li)和(he)才(cai)能獲得最大程度(du)(du)發揮。除此之外,應注(zhu)重對(dui)員(yuan)(yuan)(yuan)工(gong)(gong)的(de)(de)啟發與引導(dao),促(cu)進員(yuan)(yuan)(yuan)工(gong)(gong)工(gong)(gong)作中(zhong)主(zhu)觀(guan)能動(dong)性(xing)的(de)(de)發揮,并(bing)且增強部(bu)門(men)凝(ning)聚(ju)力(li),酒(jiu)(jiu)店(dian)經(jing)營、發展(zhan)(zhan)中(zhong)更具活力(li)。
4.5有效開展精細化管理
酒(jiu)店中各項事(shi)(shi)物之間聯系(xi)緊密(mi),彼此之間屬于(yu)統(tong)一(yi)(yi)整體,事(shi)(shi)由(you)人(ren)完成(cheng),物由(you)人(ren)管理(li)(li),精(jing)(jing)細(xi)化管理(li)(li)的(de)實施(shi)能(neng)夠在(zai)一(yi)(yi)定程(cheng)度(du)上(shang)推動(dong)經濟管理(li)(li)的(de)落(luo)實,并(bing)使管理(li)(li)工(gong)(gong)作(zuo)獲(huo)得(de)(de)比較(jiao)明(ming)顯的(de)效(xiao)果。精(jing)(jing)細(xi)化管理(li)(li)需通(tong)過酒(jiu)店各個方面(mian)(mian)工(gong)(gong)作(zuo)的(de)開(kai)展,實現各環(huan)節的(de)全(quan)面(mian)(mian)覆蓋。這種方式的(de)運用,能(neng)夠促進崗(gang)位職責落(luo)實,保證事(shi)(shi)事(shi)(shi)可以有(you)人(ren)管理(li)(li),并(bing)且各個層面(mian)(mian)工(gong)(gong)作(zuo)得(de)(de)以有(you)效(xiao)落(luo)實。這就需要酒(jiu)店制(zhi)(zhi)定相關規章(zhang)制(zhi)(zhi)度(du),形成(cheng)精(jing)(jing)細(xi)化管理(li)(li)機制(zhi)(zhi),加(jia)強(qiang)成(cheng)本控制(zhi)(zhi)工(gong)(gong)作(zuo)和效(xiao)益(yi)核(he)算工(gong)(gong)作(zuo),并(bing)且對檢查制(zhi)(zhi)度(du)和考核(he)制(zhi)(zhi)度(du)進行完善,使每(mei)件事(shi)(shi)物在(zai)實施(shi)時(shi)(shi)都能(neng)做(zuo)到有(you)所(suo)依(yi)據,避(bi)免經濟管理(li)(li)中出(chu)現死角,體現出(chu)酒(jiu)店管理(li)(li)的(de)細(xi)致性。同時(shi)(shi),應注(zhu)重績(ji)效(xiao)激(ji)勵工(gong)(gong)作(zuo)的(de)實施(shi),使精(jing)(jing)細(xi)化管理(li)(li)開(kai)展時(shi)(shi)更(geng)具(ju)內在(zai)動(dong)力,形成(cheng)雙(shuang)向選擇、全(quan)員(yuan)聘(pin)任(ren)、擇優錄取(qu)制(zhi)(zhi)度(du),構建能(neng)者上(shang)用人(ren)機制(zhi)(zhi),每(mei)年針(zhen)對工(gong)(gong)作(zuo)人(ren)員(yuan)開(kai)展一(yi)(yi)次(ci)考評(ping),針(zhen)對環(huan)衛、園林等部門在(zai)網絡中進行公開(kai)招標(biao),促進社會化管理(li)(li)的(de)實現,進而使經濟管理(li)(li)工(gong)(gong)作(zuo)在(zai)開(kai)展時(shi)(shi)可以獲(huo)得(de)(de)全(quan)面(mian)(mian)落(luo)實。
4.6重視無形資產體現的價值
酒店業(ye)在開展經濟(ji)管(guan)理(li)(li)過(guo)(guo)程中(zhong),往(wang)往(wang)會(hui)比較注(zhu)重(zhong)對(dui)有形(xing)(xing)(xing)資(zi)產(chan)(chan)的(de)(de)管(guan)理(li)(li),低值(zhi)易(yi)耗(hao)品、存(cun)貨、固定(ding)資(zi)產(chan)(chan)方面的(de)(de)管(guan)理(li)(li)花費(fei)了(le)較多精力,資(zi)金實際占用額(e)度有所減少,資(zi)金整(zheng)體(ti)周轉效率明顯提(ti)(ti)高(gao)(gao)。酒店產(chan)(chan)品、酒店服(fu)務(wu)無形(xing)(xing)(xing)性(xing)(xing)(xing)特(te)點明顯,柔性(xing)(xing)(xing)服(fu)務(wu)、品牌商譽(yu)、信息(xi)資(zi)產(chan)(chan)、智力資(zi)本(ben)等對(dui)產(chan)(chan)業(ye)結構會(hui)產(chan)(chan)生無形(xing)(xing)(xing)沖(chong)擊,形(xing)(xing)(xing)成全新(xin)經濟(ji)增長(chang)點,因此(ci)酒店進行經濟(ji)管(guan)理(li)(li)過(guo)(guo)程中(zhong),應(ying)注(zhu)重(zhong)重(zhong)點的(de)(de)轉變,由原本(ben)的(de)(de)有形(xing)(xing)(xing)資(zi)產(chan)(chan)逐(zhu)漸向無形(xing)(xing)(xing)資(zi)產(chan)(chan)發展。酒店在提(ti)(ti)供服(fu)務(wu)過(guo)(guo)程中(zhong),需(xu)(xu)充(chong)分了(le)解(jie)顧(gu)客的(de)(de)實際感受(shou),認識到(dao)顧(gu)客的(de)(de)價(jia)值(zhi)需(xu)(xu)求,不是單純提(ti)(ti)供規范(fan)性(xing)(xing)(xing)服(fu)務(wu),而是需(xu)(xu)要顧(gu)客存(cun)在的(de)(de)個(ge)性(xing)(xing)(xing)化(hua)需(xu)(xu)求獲(huo)得滿足,找(zhao)準(zhun)(zhun)自身市場定(ding)位,提(ti)(ti)供標(biao)準(zhun)(zhun)化(hua)服(fu)務(wu),形(xing)(xing)(xing)成企(qi)業(ye)特(te)有文化(hua)的(de)(de)個(ge)性(xing)(xing)(xing),獲(huo)得較高(gao)(gao)社會(hui)認知度。同時,應(ying)注(zhu)重(zhong)先進性(xing)(xing)(xing)管(guan)理(li)(li)手(shou)段的(de)(de)運用,借(jie)鑒國際酒店形(xing)(xing)(xing)成統一(yi)行業(ye)語言和(he)統一(yi)會(hui)計(ji)制(zhi)度,建立嚴謹(jin)且完整(zheng)的(de)(de)財(cai)務(wu)報表體(ti)系,進而使(shi)會(hui)計(ji)信息(xi)管(guan)理(li)(li)工作在實施時更具標(biao)準(zhun)(zhun)性(xing)(xing)(xing),提(ti)(ti)高(gao)(gao)經濟(ji)管(guan)理(li)(li)水平。
5結論
總(zong)之,酒店業(ye)實(shi)施經濟管理(li)過程中,需認識到這(zhe)項工(gong)作(zuo)(zuo)的(de)(de)長期性,了解工(gong)作(zuo)(zuo)涉及較多(duo)工(gong)作(zuo)(zuo)內容。企業(ye)在發(fa)展(zhan)中,應積(ji)極構建完善經濟管理(li)制(zhi)度,加強內控與合規管理(li)兩者(zhe)的(de)(de)聯系(xi),提升內控與合規管理(li)的(de)(de)整體水平。同時,應注重管理(li)機(ji)制(zhi)的(de)(de)優化,提高員工(gong)綜合素(su)質,有效(xiao)開展(zhan)精細化管理(li),重視(shi)無(wu)形(xing)資產體現的(de)(de)價值,不斷增強自身綜合競(jing)爭力(li),實(shi)現可持續發(fa)展(zhan),在激烈的(de)(de)社會競(jing)爭中占據優勢,更好適應社會實(shi)際需要。
作者:聞濤(tao) 單位:重慶城市管(guan)理職(zhi)業學(xue)院