2014年，我在公(gong)(gong)(gong)司(si)(si)的(de)正(zheng)確(que)領(ling)導(dao)(dao)下(xia)，按照公(gong)(gong)(gong)司(si)(si)財(cai)務工(gong)作(zuo)(zuo)要求，認真執行上(shang)級部(bu)門和公(gong)(gong)(gong)司(si)(si)的(de)財(cai)務政策、法規與制度(du)，圍(wei)繞中心，努(nu)力工(gong)作(zuo)(zuo)，較好地(di)完成(cheng)自(zi)己的(de)工(gong)作(zuo)(zuo)任務，取得了一定(ding)的(de)成(cheng)績(ji)，獲得公(gong)(gong)(gong)司(si)(si)領(ling)導(dao)(dao)的(de)肯定(ding)和職工(gong)群眾(zhong)的(de)滿意。下(xia)面(mian)，根據(ju)公(gong)(gong)(gong)司(si)(si)領(ling)導(dao)(dao)的(de)安排和要求，就自(zi)己2014年履行職責情(qing)況向(xiang)領(ling)導(dao)(dao)和同志們做(zuo)如(ru)下(xia)匯報(bao)，如(ru)有(you)不當，請批評指正(zheng)：

一、政治思想

要(yao)做(zuo)(zuo)好(hao)財務工(gong)(gong)作(zuo)，做(zuo)(zuo)一名(ming)職工(gong)(gong)群(qun)眾信得(de)過的(de)財務總監部，必須要(yao)有(you)正確的(de)政治思想(xiang)。我(wo)加強學習，樹(shu)立全(quan)心全(quan)意(yi)為(wei)(wei)職工(gong)(gong)群(qun)眾服務的(de)思想(xiang)，做(zuo)(zuo)到(dao)無私(si)奉獻。在工(gong)(gong)作(zuo)上(shang)我(wo)養有(you)吃苦耐(nai)勞、善于鉆研的(de)敬業精神和求真務實的(de)工(gong)(gong)作(zuo)作(zuo)風。我(wo)服從公司的(de)工(gong)(gong)作(zuo)安(an)排，緊密結(jie)合崗(gang)位實際(ji)，完成各項(xiang)工(gong)(gong)作(zuo)任務，為(wei)(wei)燃氣公司的(de)發展作(zuo)出我(wo)自(zi)己(ji)的(de)努力(li)。

二、工作情況

為了適應市場經濟的(de)要(yao)求，實現(xian)(xian)公(gong)司全年目標工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)任務(wu)(wu)，我全面規范會(hui)(hui)(hui)計核算和財務(wu)(wu)管(guan)理(li)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，使財務(wu)(wu)人(ren)員做(zuo)到既(ji)當家又理(li)財，認真搞好各項(xiang)財務(wu)(wu)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)。一(yi)(yi)是(shi)認真、細(xi)致地做(zuo)好會(hui)(hui)(hui)計報銷、工(gong)(gong)(gong)(gong)(gong)資(zi)發放、會(hui)(hui)(hui)計原始(shi)憑證、記賬(zhang)憑證的(de)審核、記賬(zhang)、裝訂及相(xiang)關(guan)財政、稅(shui)(shui)務(wu)(wu)票據的(de)領(ling)用、核銷等日常(chang)(chang)會(hui)(hui)(hui)計核算、會(hui)(hui)(hui)計監(jian)督工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，做(zuo)到工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)仔細(xi)、認真、無差(cha)錯。二是(shi)按會(hui)(hui)(hui)計檔(dang)案(an)管(guan)理(li)的(de)要(yao)求及時進(jin)行會(hui)(hui)(hui)計檔(dang)案(an)的(de)整(zheng)理(li)、歸檔(dang)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，確保會(hui)(hui)(hui)計檔(dang)案(an)全面、完整(zheng)，便于(yu)以后日常(chang)(chang)查閱和利用。三是(shi)積極(ji)(ji)與相(xiang)關(guan)稅(shui)(shui)務(wu)(wu)主管(guan)部(bu)門(men)聯系，爭取(qu)相(xiang)關(guan)部(bu)門(men)對我公(gong)司的(de)理(li)解與支持(chi)，最(zui)大限度的(de)利用國家相(xiang)關(guan)的(de)稅(shui)(shui)收優惠(hui)政策，為公(gong)司節約每一(yi)(yi)分(fen)資(zi)金，確保公(gong)司發展(zhan)和生(sheng)產經營工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)的(de)正常(chang)(chang)開展(zhan)。四是(shi)在(zai)做(zuo)好自(zi)己本(ben)職工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)的(de)同時，堅持(chi)“公(gong)司工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)一(yi)(yi)盤(pan)棋”，積極(ji)(ji)配(pei)合相(xiang)關(guan)部(bu)門(men)的(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，利用財務(wu)(wu)現(xian)(xian)有的(de)各項(xiang)資(zi)源做(zuo)好力所能及的(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，為公(gong)司的(de)發展(zhan)做(zuo)出(chu)我的(de)貢獻。

三、工作態度(du)與責任

【摘要(yao)】隨著(zhu)我國社會經濟的(de)不斷(duan)(duan)(duan)發展，城(cheng)市化進程的(de)不斷(duan)(duan)(duan)深入，城(cheng)鎮周邊地區的(de)經濟水平得到顯著(zhu)提(ti)升，相(xiang)關配(pei)套(tao)設施(shi)建設量增(zeng)加，使城(cheng)市燃(ran)氣公司業(ye)務(wu)量也不斷(duan)(duan)(duan)提(ti)升，主要(yao)包括燃(ran)氣管道的(de)設計、施(shi)工、管理、銷(xiao)售等多個方面。在(zai)新(xin)時(shi)期背景下(xia)，會計核(he)(he)(he)算(suan)(suan)也應與燃(ran)氣企業(ye)的(de)發展相(xiang)適應，不斷(duan)(duan)(duan)提(ti)升核(he)(he)(he)算(suan)(suan)意識(shi)，創(chuang)新(xin)核(he)(he)(he)算(suan)(suan)方式，充分的(de)適應當前形式的(de)新(xin)變化。基于(yu)此(ci)，本文將對(dui)(dui)燃(ran)氣公司會計核(he)(he)(he)算(suan)(suan)的(de)內容進行分析，并針對(dui)(dui)會計核(he)(he)(he)算(suan)(suan)中存(cun)在(zai)的(de)問題有(you)針對(dui)(dui)性的(de)提(ti)出(chu)解決對(dui)(dui)策，以供(gong)參考。

【關鍵詞】城市燃氣企業；會(hui)計核算；問(wen)題

隨(sui)著我國(guo)城市(shi)化進(jin)程(cheng)的(de)不斷(duan)深入，能源戰略(lve)的(de)不斷(duan)實施，城市(shi)燃氣企業得到了十分顯(xian)著了發展(zhan)，以往的(de)會計(ji)核算方式(shi)已經難以符合(he)當前新時期的(de)發展(zhan)需(xu)求，為了能夠與企業發展(zhan)相適應，應積極進(jin)一(yi)步(bu)強化和規范核算方式(shi)，健(jian)全相關制(zhi)度，提升核算意(yi)識，以此來促進(jin)燃氣公司的(de)又好(hao)又快發展(zhan)。

一、城市燃氣公(gong)司會(hui)計核算(suan)中(zhong)存在的問(wen)題(ti)

（一）對會計(ji)核算的認識淡薄(bo)

在(zai)燃氣(qi)企(qi)業(ye)(ye)(ye)中(zhong)，會計(ji)核(he)算屬于企(qi)業(ye)(ye)(ye)經營(ying)(ying)管(guan)理中(zhong)十分(fen)(fen)重(zhong)要(yao)的(de)(de)(de)(de)(de)內(nei)容，應給予高度的(de)(de)(de)(de)(de)重(zhong)視，但是(shi)由于部(bu)(bu)(bu)分(fen)(fen)企(qi)業(ye)(ye)(ye)管(guan)理層對此方(fang)面的(de)(de)(de)(de)(de)認識淡薄，很(hen)多(duo)燃氣(qi)公司(si)的(de)(de)(de)(de)(de)會計(ji)核(he)算都單純的(de)(de)(de)(de)(de)停留在(zai)表面，沒(mei)有將會計(ji)核(he)算在(zai)事前預(yu)測、事中(zhong)監督等深度職(zhi)能(neng)充(chong)分(fen)(fen)發揮(hui)出來(lai)。還有部(bu)(bu)(bu)分(fen)(fen)企(qi)業(ye)(ye)(ye)管(guan)理者片面的(de)(de)(de)(de)(de)認為財務部(bu)(bu)(bu)門(men)只是(shi)單純的(de)(de)(de)(de)(de)記賬(zhang)，不能(neng)為企(qi)業(ye)(ye)(ye)帶來(lai)直接效益，因此在(zai)日常經營(ying)(ying)中(zhong)疏于管(guan)制，使(shi)財會部(bu)(bu)(bu)門(men)的(de)(de)(de)(de)(de)發展受到較大阻(zu)礙，難(nan)以充(chong)分(fen)(fen)發揮(hui)部(bu)(bu)(bu)門(men)的(de)(de)(de)(de)(de)積(ji)極作(zuo)用。

尊(zun)敬(jing)的各位領導、同仁們：

大家上午(wu)好！今(jin)天區域公(gong)司(si)領(ling)導深入我公(gong)司(si)對我們的(de)(de)(de)工(gong)(gong)(gong)作進行指(zhi)導、評(ping)議。在此，我代表公(gong)司(si)向(xiang)各位(wei)領(ling)導表示熱烈的(de)(de)(de)歡迎(ying)和(he)衷心(xin)的(de)(de)(de)感謝(xie)！上半年，在區域公(gong)司(si)領(ling)導的(de)(de)(de)正確(que)領(ling)導下(xia)，我公(gong)司(si)以(yi)目標(biao)責任(ren)制管理為指(zhi)導，緊緊圍(wei)繞年初區域公(gong)司(si)制定的(de)(de)(de)目標(biao)任(ren)務，大力(li)開發燃氣用戶市場；狠抓燃氣工(gong)(gong)(gong)程建(jian)(jian)設(she)；加快公(gong)司(si)證照的(de)(de)(de)辦理；不斷強化企業內控(kong)制度的(de)(de)(de)建(jian)(jian)設(she)，在區域領(ling)導的(de)(de)(de)大力(li)支持下(xia)和(he)全體員工(gong)(gong)(gong)的(de)(de)(de)共同(tong)努力(li)下(xia)，上半年公(gong)司(si)的(de)(de)(de)工(gong)(gong)(gong)作有了(le)整(zheng)體的(de)(de)(de)提高，但離區域公(gong)司(si)的(de)(de)(de)任(ren)務要(yao)求也有一定的(de)(de)(de)差距。下(xia)面我把上半年的(de)(de)(de)主要(yao)工(gong)(gong)(gong)作綜合匯(hui)報如(ru)下(xia)，請各位(wei)領(ling)導和(he)同(tong)仁給予評(ping)價。

一(yi)、突出重點，全力抓好目標責任制管理(li)

一是(shi)明確目標(biao)任(ren)務(wu)，層(ceng)層(ceng)分解，認真落實區(qu)域公(gong)(gong)(gong)司(si)(si)(si)制定的(de)(de)目標(biao)任(ren)務(wu)，公(gong)(gong)(gong)司(si)(si)(si)召開(kai)目標(biao)責任(ren)制專題會議，對公(gong)(gong)(gong)司(si)(si)(si)全(quan)年的(de)(de)任(ren)務(wu)（市(shi)場開(kai)發(fa)1747戶(hu)(hu)(hu)、回款962.81萬元、安(an)裝(zhuang)(zhuang)(zhuang)2063戶(hu)(hu)(hu)）向各部室(shi)分解；二(er)是(shi)加(jia)(jia)快市(shi)場開(kai)發(fa)，加(jia)(jia)大工(gong)業(ye)(ye)用戶(hu)(hu)(hu)的(de)(de)開(kai)發(fa)，上半(ban)(ban)(ban)年完(wan)成(cheng)愷貝(bei)包裝(zhuang)(zhuang)(zhuang)、建宇鋁業(ye)(ye)2戶(hu)(hu)(hu)工(gong)業(ye)(ye)用戶(hu)(hu)(hu)、銀光食堂、國(guo)稅(shui)局食堂2戶(hu)(hu)(hu)公(gong)(gong)(gong)服(fu)用戶(hu)(hu)(hu)的(de)(de)開(kai)發(fa)任(ren)務(wu)，居民(min)燃氣(qi)(qi)用戶(hu)(hu)(hu)開(kai)發(fa)有(you)西(xi)關小(xiao)學、瑞豐園(yuan)小(xiao)區(qu)、泉子山小(xiao)區(qu)、新(xin)時代(dai)二(er)期、畜(chu)牧局家屬院、鐘(zhong)羅山花園(yuan)。三是(shi)加(jia)(jia)快工(gong)程(cheng)(cheng)建設，工(gong)程(cheng)(cheng)安(an)裝(zhuang)(zhuang)(zhuang)時間過半(ban)(ban)(ban)，任(ren)務(wu)完(wan)成(cheng)過半(ban)(ban)(ban)，全(quan)體(ti)工(gong)程(cheng)(cheng)人(ren)員(yuan)不分晝夜，不畏(wei)酷(ku)暑，上半(ban)(ban)(ban)年完(wan)成(cheng)工(gong)業(ye)(ye)用戶(hu)(hu)(hu)、公(gong)(gong)(gong)服(fu)戶(hu)(hu)(hu)、居民(min)用戶(hu)(hu)(hu)的(de)(de)安(an)裝(zhuang)(zhuang)(zhuang)任(ren)務(wu)總計(ji)1000多(duo)余(yu)戶(hu)(hu)(hu)。四是(shi)安(an)全(quan)運營665天，公(gong)(gong)(gong)司(si)(si)(si)加(jia)(jia)強安(an)全(quan)管(guan)(guan)理(li)(li)，堅持“安(an)全(quan)管(guan)(guan)理(li)(li)、預防為主(zhu)”的(de)(de)管(guan)(guan)理(li)(li)思想，截(jie)止(zhi)目前總開(kai)通居民(min)燃氣(qi)(qi)用戶(hu)(hu)(hu)2100余(yu)戶(hu)(hu)(hu)。五是(shi)加(jia)(jia)大費用支出，為有(you)效減少費用支出，公(gong)(gong)(gong)司(si)(si)(si)把客服(fu)中(zhong)心搬遷(qian)，一年為公(gong)(gong)(gong)司(si)(si)(si)節約費用1.6萬元。六是(shi)加(jia)(jia)強綜合(he)辦公(gong)(gong)(gong)室(shi)管(guan)(guan)理(li)(li)，上半(ban)(ban)(ban)年公(gong)(gong)(gong)司(si)(si)(si)接待中(zhong)石油天然氣(qi)(qi)公(gong)(gong)(gong)司(si)(si)(si)領導(dao)研(yan)討《光山之子徐子仁書(shu)稿》修訂得到中(zhong)石油天然氣(qi)(qi)公(gong)(gong)(gong)司(si)(si)(si)領導(dao)充分認可，同時，狠抓人(ren)力資(zi)(zi)源管(guan)(guan)理(li)(li)，截(jie)止(zhi)上半(ban)(ban)(ban)年公(gong)(gong)(gong)司(si)(si)(si)無(wu)勞動糾紛發(fa)生。七是(shi)加(jia)(jia)強了物(wu)(wu)資(zi)(zi)管(guan)(guan)理(li)(li)，實行(xing)嚴格出入庫(ku)管(guan)(guan)理(li)(li)程(cheng)(cheng)序(xu)，對重要管(guan)(guan)件(jian)實行(xing)封(feng)閉管(guan)(guan)理(li)(li)、對倉(cang)庫(ku)物(wu)(wu)資(zi)(zi)進行(xing)有(you)序(xu)陳(chen)列擺放，物(wu)(wu)資(zi)(zi)管(guan)(guan)理(li)(li)較上年大大提高(gao)。

二、落(luo)實加(jia)氣站(zhan)工程建設(she)，推動公司發展

根據區域(yu)公司(si)工(gong)作要求，加(jia)(jia)快加(jia)(jia)氣站(zhan)建(jian)(jian)(jian)設(she)，公司(si)制(zhi)定了(le)加(jia)(jia)氣站(zhan)建(jian)(jian)(jian)設(she)方案，成(cheng)立了(le)加(jia)(jia)氣站(zhan)建(jian)(jian)(jian)設(she)領導小組，加(jia)(jia)氣站(zhan)建(jian)(jian)(jian)設(she)工(gong)作全(quan)面展開。一是(shi)(shi)(shi)公司(si)加(jia)(jia)緊施工(gong)手續辦理，目(mu)前加(jia)(jia)氣站(zhan)選址、環評、立項、消防、地(di)震、安評等手續已(yi)經(jing)辦理完(wan)(wan)畢(bi)；二是(shi)(shi)(shi)委托新地(di)燃氣設(she)計(ji)院(yuan)設(she)計(ji)了(le)施工(gong)圖紙；三是(shi)(shi)(shi)簽訂施工(gong)合(he)同，組織工(gong)程施工(gong)；四是(shi)(shi)(shi)在區域(yu)公司(si)的大力支(zhi)持(chi)下設(she)備安裝即將完(wan)(wan)畢(bi)。

2014年(nian)，是公司充滿希望的(de)一(yi)年(nian)，也是機遇與挑戰并存的(de)一(yi)年(nian)，這一(yi)年(nian)來，我(wo)在集(ji)團公司的(de)正確領導下(xia)，在縣各級單位的(de)大(da)力(li)支(zhi)持(chi)幫助下(xia)，依靠公司全(quan)體(ti)(ti)員工(gong)的(de)智慧(hui)和力(li)量，堅持(chi)求真務實、埋(mai)頭苦干(gan)的(de)作(zuo)(zuo)風，強化生產經(jing)營管理，打牢生存根基，努力(li)營造團結向上(shang)、奮發有為的(de)企(qi)業(ye)環境；我(wo)們發揚艱(jian)苦奮斗(dou)的(de)創業(ye)精(jing)神，努力(li)拓(tuo)寬市(shi)場空間，積極培育有利于企(qi)業(ye)持(chi)續發展的(de)市(shi)場體(ti)(ti)系。一(yi)年(nian)來，各項工(gong)作(zuo)(zuo)齊頭并進，得(de)到了蓬勃的(de)發展。下(xia)面，就我(wo)任職期(qi)間的(de)工(gong)作(zuo)(zuo)情況做以下(xia)簡要匯報，請予評議：

一(yi)、加強學習，不斷(duan)提高素質和能力

本(ben)人(ren)于年(nian)月日聘(pin)任出任公(gong)司(si)經(jing)理，時至今日已(yi)有余，作(zuo)(zuo)為公(gong)司(si)經(jing)理，我深感自(zi)(zi)身(shen)肩(jian)負(fu)的責任重大，因(yin)此(ci)我在工作(zuo)(zuo)和生活中(zhong)特(te)別注重加強(qiang)自(zi)(zi)身(shen)建(jian)設，加強(qiang)政治理論和業務知識學習，不斷提高素質(zhi)，同時工作(zuo)(zuo)作(zuo)(zuo)風嚴謹踏(ta)實(shi)，把求真務實(shi)的作(zuo)(zuo)風落實(shi)到每(mei)一項(xiang)(xiang)工作(zuo)(zuo)、每(mei)一個環(huan)節，深入下(xia)屬各(ge)(ge)單位，熟悉各(ge)(ge)項(xiang)(xiang)業務和各(ge)(ge)個環(huan)節，扎扎實(shi)實(shi)做好自(zi)(zi)己分管的各(ge)(ge)項(xiang)(xiang)工作(zuo)(zuo)，自(zi)(zi)覺遵守規章，廉潔自(zi)(zi)律，起到了模范帶頭作(zuo)(zuo)用。

二(er)、緊抓實干(gan)，認真履行(xing)崗位職責

(一)加(jia)(jia)強市(shi)(shi)場(chang)開(kai)(kai)(kai)發(fa)(fa)(fa)。今年，為(wei)了(le)加(jia)(jia)大市(shi)(shi)場(chang)開(kai)(kai)(kai)發(fa)(fa)(fa)力(li)度(du)，我們一是(shi)(shi)明確市(shi)(shi)場(chang)開(kai)(kai)(kai)發(fa)(fa)(fa)目標。針(zhen)對城區新建(jian)樓群(qun)分(fen)工(gong)包片、責(ze)任(ren)(ren)到人(ren)，集中力(li)量，簽(qian)定合同(tong)，落實市(shi)(shi)場(chang)開(kai)(kai)(kai)發(fa)(fa)(fa)任(ren)(ren)務(wu)到人(ren)。二是(shi)(shi)加(jia)(jia)大宣(xuan)傳力(li)度(du)。通過文(wen)藝演出(chu)和發(fa)(fa)(fa)放宣(xuan)傳資(zi)料，讓人(ren)們充(chong)分(fen)了(le)解使用(yong)天然氣的好處，促進市(shi)(shi)場(chang)的開(kai)(kai)(kai)發(fa)(fa)(fa)。三是(shi)(shi)全員參與市(shi)(shi)場(chang)開(kai)(kai)(kai)發(fa)(fa)(fa)。挖掘每個(ge)員工(gong)的潛力(li)，每個(ge)人(ren)都將(jiang)市(shi)(shi)場(chang)開(kai)(kai)(kai)發(fa)(fa)(fa)作為(wei)一項份內任(ren)(ren)務(wu)，共同(tong)開(kai)(kai)(kai)發(fa)(fa)(fa)。

(二(er))強化工(gong)(gong)(gong)程(cheng)(cheng)建設。一是(shi)(shi)加強對(dui)現場管(guan)(guan)(guan)理員(yuan)的(de)(de)培(pei)訓。組織(zhi)施工(gong)(gong)(gong)管(guan)(guan)(guan)理人(ren)員(yuan)學習《城鎮燃(ran)氣設計(ji)規范》、《施工(gong)(gong)(gong)管(guan)(guan)(guan)理手冊(ce)》、《業務流程(cheng)(cheng)》等內(nei)容(rong)，使員(yuan)工(gong)(gong)(gong)明晰(xi)職責權限，懂得崗(gang)位(wei)技能要點(dian)，熟悉操作流程(cheng)(cheng)，了(le)解(jie)工(gong)(gong)(gong)作內(nei)容(rong)和控制(zhi)(zhi)過程(cheng)(cheng)，能夠獨立制(zhi)(zhi)定本崗(gang)位(wei)的(de)(de)工(gong)(gong)(gong)作計(ji)劃及時(shi)總結成績和不(bu)足。二(er)是(shi)(shi)加強對(dui)施工(gong)(gong)(gong)隊伍的(de)(de)管(guan)(guan)(guan)理。加大了(le)對(dui)施工(gong)(gong)(gong)過程(cheng)(cheng)全方(fang)位(wei)的(de)(de)監督，是(shi)(shi)每(mei)(mei)個程(cheng)(cheng)序都到位(wei)，著(zhu)手培(pei)養(yang)了(le)管(guan)(guan)(guan)理人(ren)員(yuan)的(de)(de)質量(liang)(liang)安全意識，強化了(le)對(dui)管(guan)(guan)(guan)理人(ren)員(yuan)的(de)(de)質量(liang)(liang)安全教育，嚴把工(gong)(gong)(gong)程(cheng)(cheng)質量(liang)(liang)關。三是(shi)(shi)加強工(gong)(gong)(gong)程(cheng)(cheng)管(guan)(guan)(guan)理責任體系建設。實行(xing)了(le)工(gong)(gong)(gong)程(cheng)(cheng)管(guan)(guan)(guan)理例會(hui)制(zhi)(zhi)和項目經理負責制(zhi)(zhi)，每(mei)(mei)周召開一次工(gong)(gong)(gong)程(cheng)(cheng)調(diao)度分析會(hui)，及時(shi)總結工(gong)(gong)(gong)程(cheng)(cheng)施工(gong)(gong)(gong)中經驗及存在的(de)(de)問(wen)題，分析原因，制(zhi)(zhi)定對(dui)策(ce)，合理的(de)(de)解(jie)決(jue)各種矛盾與(yu)難點(dian)。

2010年至2012年，分公司按照“十(shi)佳文明服(fu)務示范(fan)窗口”創(chuang)建(jian)(jian)考核標準，認真開展(zhan)創(chuang)建(jian)(jian)活動，努力提高服(fu)務水平，促進各(ge)項工(gong)作，現將活動開展(zhan)情況報告如下(xia)：

一(yi)、重視創建工(gong)作，認(ren)識(shi)統一(yi)、目標明確

分公司領導高度重(zhong)視“十佳(jia)文明服務示范(fan)窗口”創建(jian)(jian)工(gong)(gong)作，成立(li)了領導小組(zu)，制定(ding)了工(gong)(gong)作計劃，將創建(jian)(jian)工(gong)(gong)作同(tong)(tong)生產(chan)、經營、建(jian)(jian)設(she)一道(dao)納入(ru)企(qi)(qi)業目標考核管理，做到(dao)同(tong)(tong)規劃、同(tong)(tong)布置、同(tong)(tong)考核、同(tong)(tong)檢(jian)查、同(tong)(tong)總結(jie)、同(tong)(tong)獎勵，保證各項工(gong)(gong)作落實到(dao)位(wei)，使之成為企(qi)(qi)業強素質、求(qiu)發(fa)展的一項基礎(chu)工(gong)(gong)作。

二(er)、嚴格安全管理，制(zhi)度健全、措施落實

分公司堅持“安(an)(an)(an)(an)(an)全(quan)(quan)第一，預防為(wei)主”的(de)(de)原(yuan)則，緊緊圍繞燃協安(an)(an)(an)(an)(an)全(quan)(quan)管(guan)(guan)(guan)理工作目標，積極推行(xing)安(an)(an)(an)(an)(an)全(quan)(quan)主體責(ze)任落(luo)實(shi)工作。2010年至2012年，分公司修訂完(wan)善了(le)(le)各(ge)類安(an)(an)(an)(an)(an)全(quan)(quan)管(guan)(guan)(guan)理制度和各(ge)崗(gang)位安(an)(an)(an)(an)(an)全(quan)(quan)技(ji)術操作規程，建立了(le)(le)安(an)(an)(an)(an)(an)全(quan)(quan)管(guan)(guan)(guan)理責(ze)任體系，全(quan)(quan)面推行(xing)“一崗(gang)雙責(ze)”責(ze)任制。狠(hen)抓干部、職(zhi)工的(de)(de)安(an)(an)(an)(an)(an)全(quan)(quan)教育(yu)培訓和對外(wai)宣傳(chuan)工作，在沙(sha)坪、武安(an)(an)(an)(an)(an)、高(gao)安(an)(an)(an)(an)(an)等鄉鎮和小區(qu)，開展安(an)(an)(an)(an)(an)全(quan)(quan)用(yong)氣宣傳(chuan)8次(ci)，發放(fang)安(an)(an)(an)(an)(an)全(quan)(quan)知識資(zi)料(liao)1萬余份。加大(da)安(an)(an)(an)(an)(an)全(quan)(quan)投入，完(wan)成老舊管(guan)(guan)(guan)網改造、銹(xiu)蝕管(guan)(guan)(guan)道更換、埋地(di)天(tian)然(ran)氣管(guan)(guan)(guan)道防腐絕緣(yuan)層破損的(de)(de)修復、重(zhong)點(dian)場所的(de)(de)消(xiao)防泵大(da)修等工作，及時消(xiao)除(chu)了(le)(le)安(an)(an)(an)(an)(an)全(quan)(quan)隱患。分公司多年來未發生大(da)小安(an)(an)(an)(an)(an)全(quan)(quan)責(ze)任事故，在燃協安(an)(an)(an)(an)(an)全(quan)(quan)檢(jian)查(cha)中取得了(le)(le)較好(hao)成績。

三、加強行風建(jian)設，以評促改、以改促建(jian)

擁軍優屬，同筑鋼鐵長城同心同德，構建和諧社會(hui)

幾年來，我們始終堅持(chi)以鄧小(xiao)平理論(lun)和“三個代表(biao)”重要思想(xiang)為(wei)指(zhi)導，認真落實科學發(fa)展(zhan)(zhan)觀，加強領(ling)導，增強意識，積(ji)極開展(zhan)(zhan)擁(yong)軍優屬工作(zuo)。

一、加(jia)強領導，提高認識，增強責(ze)任意(yi)識。

多年來，我們(men)始終把擁(yong)軍(jun)(jun)優(you)屬(shu)(shu)工(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)作(zuo)(zuo)(zuo)(zuo)(zuo)為(wei)事(shi)關(guan)全局、涉(she)及長遠的(de)大事(shi)，堅(jian)(jian)持(chi)黨政“一把手”親自抓，建(jian)立健全擁(yong)軍(jun)(jun)優(you)屬(shu)(shu)工(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)領(ling)導組織，并把跨入“雙(shuang)擁(yong)”模(mo)范單(dan)位行列作(zuo)(zuo)(zuo)(zuo)(zuo)為(wei)擁(yong)軍(jun)(jun)優(you)屬(shu)(shu)工(gong)作(zuo)(zuo)(zuo)(zuo)(zuo)的(de)目標，堅(jian)(jian)持(chi)將(jiang)國(guo)防(fang)教(jiao)育納入到公司全員(yuan)教(jiao)育體系中，堅(jian)(jian)持(chi)領(ling)導帶頭與(yu)員(yuan)工(gong)廣泛參與(yu)相結合，不斷增強員(yuan)工(gong)國(guo)防(fang)意識，積(ji)極參加支持(chi)國(guo)防(fang)建(jian)設。通過開展以愛國(guo)主義為(wei)核心，以擁(yong)軍(jun)(jun)優(you)屬(shu)(shu)光(guang)榮傳統為(wei)重(zhong)要內容的(de)國(guo)防(fang)教(jiao)育，每年一次的(de)國(guo)防(fang)、雙(shuang)擁(yong)知識競賽，使廣大員(yuan)工(gong)充(chong)分認識到軍(jun)(jun)隊是國(guo)家政權的(de)重(zhong)要組成部分，在維(wei)護國(guo)家穩定和發展中有著(zhu)重(zhong)要的(de)地位和作(zuo)(zuo)(zuo)(zuo)(zuo)用。

二(er)、領導帶頭，積極參與，支持國防建設。

公司黨支(zhi)部(bu)副(fu)書記、總經理姜海(hai)龍七(qi)年的(de)(de)軍旅生活造就了(le)他(ta)果(guo)敢堅毅(yi)的(de)(de)軍人(ren)(ren)氣質，也在(zai)他(ta)心底(di)烙(luo)下了(le)對軍隊(dui)對軍人(ren)(ren)的(de)(de)特殊(shu)感(gan)情(qing)(qing)。用他(ta)自己的(de)(de)話說：“我(wo)不(bu)是(shi)一(yi)(yi)(yi)個(ge)老板，而(er)是(shi)一(yi)(yi)(yi)個(ge)老兵(bing)；我(wo)不(bu)是(shi)一(yi)(yi)(yi)個(ge)商人(ren)(ren)，而(er)是(shi)一(yi)(yi)(yi)個(ge)軍人(ren)(ren)。”雖然離開軍營近(jin)三十個(ge)年頭(tou)，但(dan)姜總卻怎么也抹不(bu)去心底(di)深處的(de)(de)“軍人(ren)(ren)情(qing)(qing)結”，依(yi)然關(guan)心支(zhi)持(chi)主動投身(shen)國防(fang)建設，經常參(can)加軍地組織(zhi)的(de)(de)各(ge)種預(yu)(yu)(yu)備役(yi)活動。05年5月底(di)，作(zuo)為預(yu)(yu)(yu)備役(yi)高炮(pao)(pao)第五團后勤（預(yu)(yu)(yu)任）軍官的(de)(de)姜總，在(zai)接到(dao)區人(ren)(ren)武部(bu)的(de)(de)征(zheng)召，參(can)加預(yu)(yu)(yu)備役(yi)高炮(pao)(pao)第五團“五全(quan)”全(quan)能演(yan)練(lian)(lian)命令后，及時安排好企業(ye)各(ge)項工作(zuo)，立即(ji)趕赴(fu)報(bao)到(dao)。在(zai)歷時一(yi)(yi)(yi)個(ge)多(duo)月的(de)(de)演(yan)練(lian)(lian)期間，年過半百(bai)的(de)(de)他(ta)堅持(chi)沖在(zai)演(yan)練(lian)(lian)第一(yi)(yi)(yi)線，積極為演(yan)練(lian)(lian)后勤保障出點(dian)子、想辦(ban)法(fa)，跑前忙后，得(de)到(dao)了(le)演(yan)練(lian)(lian)指揮部(bu)的(de)(de)高度贊揚，被評為“優秀預(yu)(yu)(yu)備役(yi)軍官”。他(ta)還多(duo)次應邀(yao)為部(bu)隊(dui)官兵(bing)、退伍軍人(ren)(ren)義(yi)務作(zuo)演(yan)講，還曾被評為“上海(hai)市國防(fang)教(jiao)育先進個(ge)人(ren)(ren)”。

半個(ge)多世紀過(guo)去，**年(nian)10月1日(ri)，我(wo)們(men)迎來了(le)偉大祖國**周年(nian)華(hua)誕(dan)的(de)(de)光輝日(ri)子。這天(tian)，北京(jing)湛藍的(de)(de)天(tian)空(kong)上飄著朵朵白(bai)云，雄(xiong)偉的(de)(de)天(tian)安(an)門在金色的(de)(de)陽(yang)光下熠熠生輝。隨著**發禮(li)炮的(de)(de)響起，宏(hong)大而氣勢磅礴的(de)(de)閱兵式開始(shi)了(le)。主席(xi)肅立在紅旗敞篷(peng)車上駛過(guo)金水(shui)橋，向(xiang)海陸空(kong)三軍和(he)(he)武警戰(zhan)士問(wen)好(hao)。“同志們(men)好(hao)！”“首長(chang)好(hao)！”“同志們(men)辛苦了(le)！”“為人民服務(wu)！”胡(hu)主席(xi)的(de)(de)問(wen)候如(ru)和(he)(he)煦春(chun)風，沁人心脾；戰(zhan)士們(men)的(de)(de)回答似震(zhen)天(tian)驚雷，浩氣回蕩(dang)。17個(ge)徒步方隊和(he)(he)25個(ge)裝備方隊還有飛翔(xiang)的(de)(de)戰(zhan)鷹群(qun)，每個(ge)都雄(xiong)赳赳、氣昂昂威武地經過(guo)了(le)天(tian)安(an)門廣場(chang)，接(jie)受了(le)全國人民和(he)(he)世界(jie)的(de)(de)檢閱。

**周年的國(guo)慶閱兵(bing)慶典，讓我(wo)(wo)心潮(chao)澎湃、感(gan)嘆(tan)至深：我(wo)(wo)們偉(wei)大的祖(zu)(zu)國(guo)經歷了多少風(feng)風(feng)雨雨、艱難困苦(ku)，無(wu)數革命先烈(lie)血染疆(jiang)場、忘我(wo)(wo)奉獻(xian)才換來了今天(tian)的偉(wei)大成(cheng)(cheng)就(jiu)啊(a)！這次國(guo)慶閱兵(bing)儀式，向(xiang)世人(ren)展(zhan)示(shi)了、鄧小平等老(lao)一輩無(wu)產階級革命家一生的心血結(jie)晶黨和國(guo)家領導人(ren)的偉(wei)大智慧(hui)，展(zhan)示(shi)了新時期(qi)我(wo)(wo)軍(jun)科技(ji)強軍(jun)、現(xian)代化、正規化建設的巨大成(cheng)(cheng)就(jiu)。我(wo)(wo)為自己(ji)曾是一名軍(jun)人(ren)而感(gan)到自豪！更為我(wo)(wo)們祖(zu)(zu)國(guo)今天(tian)的繁榮昌盛、國(guo)富民強而感(gan)到欣慰(wei)和驕傲！公(gong)務員之家:

今天，我們作(zuo)為(wei)**燃氣的(de)(de)(de)(de)(de)員工，應該(gai)從這(zhe)次慶(qing)典(dian)活動中(zhong)受到歡欣鼓(gu)舞(wu)，激勵自己的(de)(de)(de)(de)(de)斗志，增(zeng)強我們的(de)(de)(de)(de)(de)自信心(xin)和(he)戰網勝(sheng)一(yi)切困難的(de)(de)(de)(de)(de)決心(xin)。努力(li)學習，立足本職、扎實工作(zuo)、用心(xin)服務，大(da)力(li)弘揚我們優秀(xiu)的(de)(de)(de)(de)(de)企業文(wen)化和(he)成燃人不(bu)屈不(bu)饒的(de)(de)(de)(de)(de)奮斗精神，為(wei)我們企業的(de)(de)(de)(de)(de)快速發展增(zeng)磚添瓦，為(wei)把我們的(de)(de)(de)(de)(de)祖國(guo)建設的(de)(de)(de)(de)(de)更加(jia)繁(fan)榮富強而貢獻(xian)自己的(de)(de)(de)(de)(de)畢生力(li)量。

尊敬(jing)的各(ge)位領導、同仁們(men)

代表公(gong)司向各位領導表示(shi)熱烈的(de)(de)(de)(de)(de)歡(huan)迎和(he)衷(zhong)心的(de)(de)(de)(de)(de)感謝！上半年(nian)(nian)，大(da)家上午好！今天區域(yu)(yu)公(gong)司領導深入我(wo)公(gong)司對我(wo)工(gong)作(zuo)進行(xing)指導、評議。此。區域(yu)(yu)公(gong)司領導的(de)(de)(de)(de)(de)正(zheng)確領導下(xia)，公(gong)司以目標責任制(zhi)管理為(wei)指導，緊緊圍繞年(nian)(nian)初區域(yu)(yu)公(gong)司制(zhi)定(ding)的(de)(de)(de)(de)(de)目標任務，大(da)力(li)開發燃氣用戶市場(chang)；狠抓燃氣工(gong)程建(jian)(jian)設；加快公(gong)司證照(zhao)的(de)(de)(de)(de)(de)操持；不時強化企業內控制(zhi)度的(de)(de)(de)(de)(de)建(jian)(jian)設，區域(yu)(yu)領導的(de)(de)(de)(de)(de)大(da)力(li)支持下(xia)和(he)全(quan)體(ti)員(yuan)工(gong)的(de)(de)(de)(de)(de)共同努(nu)力(li)下(xia)，上半年(nian)(nian)公(gong)司的(de)(de)(de)(de)(de)工(gong)作(zuo)有了整體(ti)的(de)(de)(de)(de)(de)提高，但離(li)區域(yu)(yu)公(gong)司的(de)(de)(de)(de)(de)任務要求也有一定(ding)的(de)(de)(de)(de)(de)差(cha)異。下(xia)面我(wo)把上半年(nian)(nian)的(de)(de)(de)(de)(de)主要工(gong)作(zuo)綜合(he)匯報(bao)如下(xia)，請各位領導和(he)同仁給(gei)予評價。

一、突出重點。

層層分(fen)解(jie)，一是(shi)(shi)明確(que)目(mu)標(biao)(biao)任務(wu)(wu)。認(ren)真(zhen)落實(shi)區(qu)域公(gong)(gong)司(si)(si)制定(ding)的目(mu)標(biao)(biao)任務(wu)(wu)，公(gong)(gong)司(si)(si)召開(kai)目(mu)標(biao)(biao)責任制專題會議(yi)，對公(gong)(gong)司(si)(si)全年(nian)(nian)的任務(wu)(wu)（市(shi)場開(kai)發(fa)1747戶(hu)(hu)(hu)、回款(kuan)962.81萬元(yuan)(yuan)、裝(zhuang)(zhuang)置2063戶(hu)(hu)(hu)）向各部室分(fen)解(jie)；二是(shi)(shi)加(jia)快市(shi)場開(kai)發(fa)，加(jia)大(da)工(gong)業(ye)用(yong)(yong)戶(hu)(hu)(hu)的開(kai)發(fa)，上(shang)(shang)半(ban)年(nian)(nian)完(wan)成愷貝(bei)包(bao)裝(zhuang)(zhuang)、建宇鋁業(ye)2戶(hu)(hu)(hu)工(gong)業(ye)用(yong)(yong)戶(hu)(hu)(hu)、銀光食堂(tang)、國稅局(ju)食堂(tang)2戶(hu)(hu)(hu)公(gong)(gong)服(fu)用(yong)(yong)戶(hu)(hu)(hu)的開(kai)發(fa)任務(wu)(wu)，居(ju)(ju)民燃(ran)氣(qi)(qi)用(yong)(yong)戶(hu)(hu)(hu)開(kai)發(fa)有西(xi)關小學、瑞(rui)豐園小區(qu)、泉子(zi)山小區(qu)、新時代二期、畜牧局(ju)家屬(shu)院、鐘(zhong)羅山花園。三是(shi)(shi)加(jia)快工(gong)程(cheng)(cheng)(cheng)建設，工(gong)程(cheng)(cheng)(cheng)裝(zhuang)(zhuang)置時間過半(ban)，任務(wu)(wu)完(wan)成過半(ban)，全體工(gong)程(cheng)(cheng)(cheng)人員不分(fen)晝夜，不畏(wei)酷(ku)暑，上(shang)(shang)半(ban)年(nian)(nian)完(wan)成工(gong)業(ye)用(yong)(yong)戶(hu)(hu)(hu)、公(gong)(gong)服(fu)戶(hu)(hu)(hu)、居(ju)(ju)民用(yong)(yong)戶(hu)(hu)(hu)的裝(zhuang)(zhuang)置任務(wu)(wu)總計1000多(duo)余(yu)戶(hu)(hu)(hu)。四是(shi)(shi)平安運(yun)營665天(tian)，公(gong)(gong)司(si)(si)加(jia)強(qiang)平安管理(li)，堅持“平安管理(li)、預防為主”管理(li)思想(xiang)，截(jie)止目(mu)前總開(kai)通居(ju)(ju)民燃(ran)氣(qi)(qi)用(yong)(yong)戶(hu)(hu)(hu)2100余(yu)戶(hu)(hu)(hu)。五是(shi)(shi)加(jia)大(da)費(fei)用(yong)(yong)支出(chu)，為有效減少費(fei)用(yong)(yong)支出(chu)，公(gong)(gong)司(si)(si)把(ba)客服(fu)中(zhong)(zhong)心搬遷，一年(nian)(nian)為公(gong)(gong)司(si)(si)節約費(fei)用(yong)(yong)1.6萬元(yuan)(yuan)。六是(shi)(shi)加(jia)強(qiang)綜合(he)辦公(gong)(gong)室管理(li)，上(shang)(shang)半(ban)年(nian)(nian)公(gong)(gong)司(si)(si)接待中(zhong)(zhong)石油(you)天(tian)然氣(qi)(qi)公(gong)(gong)司(si)(si)領導研討《光山之子(zi)徐子(zi)仁書稿(gao)》修訂(ding)得到中(zhong)(zhong)石油(you)天(tian)然氣(qi)(qi)公(gong)(gong)司(si)(si)領導充分(fen)認(ren)可，同時，狠(hen)抓人力(li)資源(yuan)管理(li)，截(jie)止上(shang)(shang)半(ban)年(nian)(nian)公(gong)(gong)司(si)(si)無(wu)勞(lao)動糾紛發(fa)生。七(qi)是(shi)(shi)加(jia)強(qiang)了物(wu)資管理(li)，實(shi)行(xing)嚴格(ge)出(chu)入庫管理(li)程(cheng)(cheng)(cheng)序(xu)，對重(zhong)要(yao)管件實(shi)行(xing)封閉管理(li)、對倉庫物(wu)資進行(xing)有序(xu)擺(bai)設擺(bai)放，物(wu)資管理(li)較上(shang)(shang)年(nian)(nian)大(da)大(da)提高。

二(er)、落實加(jia)氣站工程建設。

加(jia)(jia)(jia)快(kuai)加(jia)(jia)(jia)氣(qi)(qi)站(zhan)建(jian)設(she)(she)，根據(ju)區(qu)域(yu)公(gong)(gong)司(si)工(gong)(gong)(gong)作要求。公(gong)(gong)司(si)制定了(le)加(jia)(jia)(jia)氣(qi)(qi)站(zhan)建(jian)設(she)(she)方案，成(cheng)立了(le)加(jia)(jia)(jia)氣(qi)(qi)站(zhan)建(jian)設(she)(she)領(ling)導小組，加(jia)(jia)(jia)氣(qi)(qi)站(zhan)建(jian)設(she)(she)工(gong)(gong)(gong)作全面展開。一是公(gong)(gong)司(si)加(jia)(jia)(jia)緊施工(gong)(gong)(gong)手(shou)續(xu)操持(chi)，目(mu)前加(jia)(jia)(jia)氣(qi)(qi)站(zhan)選址、環評(ping)(ping)、立項、消(xiao)防、地震、安評(ping)(ping)等(deng)手(shou)續(xu)已(yi)經料(liao)理完(wan)畢(bi)；二是委托新地燃氣(qi)(qi)設(she)(she)計院設(she)(she)計了(le)施工(gong)(gong)(gong)圖紙；三是簽訂施工(gong)(gong)(gong)合同(tong)，組織工(gong)(gong)(gong)程施工(gong)(gong)(gong)；四是區(qu)域(yu)公(gong)(gong)司(si)的大(da)力支持(chi)下設(she)(she)備裝置即將(jiang)完(wan)畢(bi)。

尊敬(jing)的各位(wei)領導、同志(zhi)們(men)：

大家好，今天我演(yan)講的題目是《讓**燃氣點燃每一顆中國人的心》。

同志(zhi)們，偉(wei)人曾有(you)一(yi)首譽(yu)滿天下(xia)的(de)詩詞《念奴嬌．**》，其中(zhong)有(you)一(yi)名，更(geng)(geng)是婦孺(ru)皆知：橫(heng)空(kong)(kong)出世，莽**。那意境多美，莽莽**山，橫(heng)空(kong)(kong)出世，那氣(qi)(qi)魄(po)之博大，堪稱一(yi)流。2008年8月(yue)6日，經中(zhong)國石(shi)油天然(ran)氣(qi)(qi)集團(tuan)(tuan)公(gong)(gong)司(si)(si)批準、國家工(gong)商管理總局核準，中(zhong)石(shi)油**燃(ran)(ran)氣(qi)(qi)有(you)限公(gong)(gong)司(si)(si)橫(heng)空(kong)(kong)出世。它是為實現天然(ran)氣(qi)(qi)業(ye)務上中(zhong)下(xia)游一(yi)體化，更(geng)(geng)好地履行責任，服務社會，由中(zhong)石(shi)油天然(ran)氣(qi)(qi)管道燃(ran)(ran)氣(qi)(qi)投(tou)資有(you)限公(gong)(gong)司(si)(si)、中(zhong)國華油集團(tuan)(tuan)燃(ran)(ran)氣(qi)(qi)事業(ye)部、中(zhong)油燃(ran)(ran)氣(qi)(qi)有(you)限責任公(gong)(gong)司(si)(si)重組整合(he)成立，是中(zhong)國石(shi)油城市燃(ran)(ran)氣(qi)(qi)運(yun)營(ying)的(de)專業(ye)化公(gong)(gong)司(si)(si)。目(mu)前,公(gong)(gong)司(si)(si)注冊(ce)資本金(jin)高達59.8億元，員工(gong)6050人,各(ge)類用戶(hu)136萬戶(hu),分公(gong)(gong)司(si)(si)、各(ge)類控股公(gong)(gong)司(si)(si)50個。

公司建(jian)立伊始，就得(de)以迅(xun)速地發展(zhan)壯大，主要有(you)以下幾個方面的原因(yin)，下面，我以一名**員(yuan)工(gong)的身份，講講我們共同成長的歷程。

我(wo)(wo)們(men)(men)年(nian)輕，但(dan)我(wo)(wo)們(men)(men)有(you)遠大的(de)(de)目(mu)標，這一(yi)目(mu)標就是實現一(yi)年(nian)艱苦創業(ye)(ye)(ye)，夯(hang)實基(ji)礎；兩(liang)年(nian)加快發(fa)(fa)展(zhan)，做(zuo)大做(zuo)強；三年(nian)實現跨越發(fa)(fa)展(zhan)的(de)(de)目(mu)標。最后讓**燃(ran)(ran)氣(qi)(qi)(qi)(qi)的(de)(de)溫暖傳遍大江(jiang)(jiang)南(nan)(nan)(nan)(nan)北(bei)，點燃(ran)(ran)每(mei)一(yi)顆中(zhong)(zhong)(zhong)國心(xin)。全中(zhong)(zhong)(zhong)國十三億(yi)人口，一(yi)家公(gong)(gong)(gong)司(si)(si)(si)(si)想把天(tian)燃(ran)(ran)氣(qi)(qi)(qi)(qi)生意(yi)做(zuo)到(dao)每(mei)一(yi)戶(hu)中(zhong)(zhong)(zhong)國人的(de)(de)家里，談何(he)容易，但(dan)我(wo)(wo)們(men)(men)想了(le)，我(wo)(wo)們(men)(men)也做(zuo)了(le)，不信，請(qing)看(kan)一(yi)看(kan)我(wo)(wo)公(gong)(gong)(gong)司(si)(si)(si)(si)一(yi)年(nian)來(lai)的(de)(de)經(jing)(jing)(jing)營(ying)業(ye)(ye)(ye)績。一(yi)年(nian)來(lai)，**燃(ran)(ran)氣(qi)(qi)(qi)(qi)公(gong)(gong)(gong)司(si)(si)(si)(si)依托中(zhong)(zhong)(zhong)國石(shi)(shi)油(you)在(zai)(zai)天(tian)然氣(qi)(qi)(qi)(qi)資(zi)源(yuan)、資(zi)金、人才、品牌(pai)(pai)等(deng)(deng)(deng)方(fang)(fang)面的(de)(de)多種優勢，實施專業(ye)(ye)(ye)化(hua)管(guan)理、集(ji)約化(hua)經(jing)(jing)(jing)營(ying)，全力打造中(zhong)(zhong)(zhong)國石(shi)(shi)油(you)**燃(ran)(ran)氣(qi)(qi)(qi)(qi)品牌(pai)(pai)。沿中(zhong)(zhong)(zhong)國石(shi)(shi)油(you)天(tian)然氣(qi)(qi)(qi)(qi)管(guan)道沿線(xian)，成立(li)了(le)6個(ge)市場(chang)(chang)開(kai)(kai)發(fa)(fa)部，在(zai)(zai)東(dong)北(bei)、華北(bei)、華東(dong)、華中(zhong)(zhong)(zhong)、華南(nan)(nan)(nan)(nan)、西(xi)南(nan)(nan)(nan)(nan)、西(xi)北(bei)等(deng)(deng)(deng)地區大力開(kai)(kai)發(fa)(fa)城(cheng)市燃(ran)(ran)氣(qi)(qi)(qi)(qi)市場(chang)(chang)。目(mu)前，**燃(ran)(ran)氣(qi)(qi)(qi)(qi)公(gong)(gong)(gong)司(si)(si)(si)(si)業(ye)(ye)(ye)務(wu)(wu)(wu)主要分(fen)布在(zai)(zai)北(bei)京(jing)、天(tian)津、河(he)北(bei)、山東(dong)、河(he)南(nan)(nan)(nan)(nan)、江(jiang)(jiang)蘇、安徽(hui)、浙(zhe)江(jiang)(jiang)、湖(hu)北(bei)、湖(hu)南(nan)(nan)(nan)(nan)、江(jiang)(jiang)西(xi)、廣東(dong)、海南(nan)(nan)(nan)(nan)、四川(chuan)、重慶、廣西(xi)、云南(nan)(nan)(nan)(nan)、陜(shan)西(xi)、甘(gan)肅(su)、吉林等(deng)(deng)(deng)20多個(ge)省、市、自治(zhi)區，覆(fu)蓋近100座(zuo)城(cheng)市，供氣(qi)(qi)(qi)(qi)規模(mo)達50億(yi)方(fang)(fang)以上(shang)，擁有(you)全資(zi)子公(gong)(gong)(gong)司(si)(si)(si)(si)、分(fen)公(gong)(gong)(gong)司(si)(si)(si)(si)、控股公(gong)(gong)(gong)司(si)(si)(si)(si)、參股公(gong)(gong)(gong)司(si)(si)(si)(si)50多個(ge)。通(tong)過與(yu)(yu)各地政府的(de)(de)密切合(he)(he)作(zuo)，確保(bao)了(le)安全穩定供氣(qi)(qi)(qi)(qi)，履(lv)行(xing)了(le)責任，樹立(li)了(le)形象(xiang)，規范了(le)服(fu)(fu)務(wu)(wu)(wu)，贏得(de)了(le)市場(chang)(chang)。作(zuo)為(wei)中(zhong)(zhong)(zhong)國石(shi)(shi)油(you)在(zai)(zai)天(tian)然氣(qi)(qi)(qi)(qi)業(ye)(ye)(ye)務(wu)(wu)(wu)方(fang)(fang)面服(fu)(fu)務(wu)(wu)(wu)廣大用(yong)戶(hu)的(de)(de)橋(qiao)梁和(he)紐帶，**燃(ran)(ran)氣(qi)(qi)(qi)(qi)有(you)限公(gong)(gong)(gong)司(si)(si)(si)(si)秉承(cheng)中(zhong)(zhong)(zhong)國石(shi)(shi)油(you)奉獻能(neng)源(yuan)、創造和(he)諧的(de)(de)企業(ye)(ye)(ye)宗(zong)旨，全面履(lv)行(xing)經(jing)(jing)(jing)濟、政治(zhi)和(he)社會(hui)三大責任，為(wei)居(ju)民、公(gong)(gong)(gong)福、工業(ye)(ye)(ye)用(yong)戶(hu)提(ti)供長期(qi)穩定的(de)(de)天(tian)然氣(qi)(qi)(qi)(qi)資(zi)源(yuan)保(bao)障(zhang)和(he)優質服(fu)(fu)務(wu)(wu)(wu)。而(er)且(qie)，**燃(ran)(ran)氣(qi)(qi)(qi)(qi)公(gong)(gong)(gong)司(si)(si)(si)(si)本著合(he)(he)作(zuo)發(fa)(fa)展(zhan)、互(hu)利共(gong)贏的(de)(de)原則，重視與(yu)(yu)國內燃(ran)(ran)氣(qi)(qi)(qi)(qi)企業(ye)(ye)(ye)之間的(de)(de)合(he)(he)作(zuo)，現已經(jing)(jing)(jing)與(yu)(yu)港華燃(ran)(ran)氣(qi)(qi)(qi)(qi)等(deng)(deng)(deng)知名燃(ran)(ran)氣(qi)(qi)(qi)(qi)公(gong)(gong)(gong)司(si)(si)(si)(si)開(kai)(kai)展(zhan)了(le)合(he)(he)作(zuo)。我(wo)(wo)們(men)(men)將發(fa)(fa)揮各自優勢，相(xiang)互(hu)尊重，相(xiang)互(hu)支(zhi)持，相(xiang)互(hu)信任，進一(yi)步擴(kuo)大合(he)(he)作(zuo)范圍，深化(hua)合(he)(he)作(zuo)深度，與(yu)(yu)業(ye)(ye)(ye)內企業(ye)(ye)(ye)一(yi)起，實現共(gong)同(tong)發(fa)(fa)展(zhan)。朋友，當你看(kan)到(dao)這一(yi)驚人的(de)(de)經(jing)(jing)(jing)營(ying)業(ye)(ye)(ye)績和(he)長遠的(de)(de)市場(chang)(chang)眼光之后，你還(huan)會(hui)懷疑我(wo)(wo)們(men)(men)的(de)(de)目(mu)標嗎？

我們(men)(men)(men)(men)(men)年輕，年輕就是(shi)我們(men)(men)(men)(men)(men)的(de)(de)優(you)勢(shi)。我們(men)(men)(men)(men)(men)是(shi)年輕的(de)(de)團隊，卻也是(shi)充(chong)滿著(zhu)活(huo)力的(de)(de)團隊，我們(men)(men)(men)(men)(men)年輕代(dai)表(biao)(biao)著(zhu)生命(ming)力、代(dai)表(biao)(biao)著(zhu)希(xi)望、代(dai)表(biao)(biao)著(zhu)中國(guo)天燃氣行(xing)業(ye)的(de)(de)未來。如今，**公(gong)司剛(gang)滿一歲，正在(zai)迸發(fa)出蓬勃向(xiang)上的(de)(de)青春(chun)活(huo)力，我們(men)(men)(men)(men)(men)的(de)(de)員工(gong)都來自中石油這(zhe)(zhe)個(ge)大家(jia)庭，像兄弟姐妹一樣，具有共(gong)同(tong)的(de)(de)目標(biao)，共(gong)同(tong)的(de)(de)文(wen)化理論和思維方式，具備深厚的(de)(de)中石油傳(chuan)統文(wen)化底蘊。這(zhe)(zhe)有利(li)于我們(men)(men)(men)(men)(men)統一思想，形(xing)成(cheng)戰(zhan)斗力很強的(de)(de)工(gong)作(zuo)團隊，在(zai)我們(men)(men)(men)(men)(men)的(de)(de)家(jia)門(men)口，我們(men)(men)(men)(men)(men)實施的(de)(de)是(shi)“守土有責，寸土必爭”的(de)(de)市場(chang)原則，我們(men)(men)(men)(men)(men)執行(xing)的(de)(de)是(shi)“無論誰要搶占去，我們(men)(men)(men)(men)(men)就和他拼到(dao)底”的(de)(de)游擊隊精神，在(zai)市場(chang)開拓(tuo)方面，我們(men)(men)(men)(men)(men)更是(shi)戰(zhan)士，市場(chang)開發(fa)的(de)(de)尖(jian)兵、攻(gong)堅克難的(de)(de)勇(yong)士。正因為我們(men)(men)(men)(men)(men)年輕，渴望成(cheng)長、渴望發(fa)展(zhan)、勇(yong)于探(tan)索、不怕失(shi)敗，我們(men)(men)(men)(men)(men)就一定能取(qu)得一個(ge)又(you)一個(ge)的(de)(de)成(cheng)功。到(dao)明年我們(men)(men)(men)(men)(men)**燃氣的(de)(de)業(ye)務規模(mo)大約在(zai)將(jiang)100億方左右，這(zhe)(zhe)在(zai)世(shi)界上都是(shi)重量級的(de)(de)，我們(men)(men)(men)(men)(men)將(jiang)把那些(xie)榜上有名的(de)(de)最大的(de)(de)燃氣公(gong)司遠遠甩在(zai)后面。

無數成(cheng)功企(qi)業(ye)證(zheng)明(ming)了(le)：一(yi)個企(qi)業(ye)擁有(you)優秀的(de)企(qi)業(ye)文(wen)(wen)化，它就擁有(you)了(le)最難摹仿和最強的(de)競爭力。先(xian)進積極、富于(yu)創(chuang)新的(de)企(qi)業(ye)文(wen)(wen)化是(shi)企(qi)業(ye)獲得可持(chi)續競爭優勢(shi)的(de)原動(dong)力。

一、六項內容的工作重(zhong)點

（一(yi)）創新服(fu)務(wu)(wu)理(li)(li)(li)(li)念。理(li)(li)(li)(li)念是(shi)行動的先(xian)導，在(zai)(zai)創新服(fu)務(wu)(wu)理(li)(li)(li)(li)論項目上(shang)，重(zhong)點是(shi)要(yao)在(zai)(zai)公(gong)(gong)司(si)上(shang)下(xia)(xia)樹(shu)立起(qi)“客戶至(zhi)上(shang)、專業服(fu)務(wu)(wu)、全(quan)員(yuan)(yuan)參加、員(yuan)(yuan)工(gong)(gong)(gong)是(shi)公(gong)(gong)司(si)最重(zhong)要(yao)的資源”等內(nei)外(wai)部相結合(he)的人(ren)本服(fu)務(wu)(wu)理(li)(li)(li)(li)念，對內(nei)服(fu)務(wu)(wu)員(yuan)(yuan)工(gong)(gong)(gong)、對外(wai)創造客戶滿(man)意(yi)，創建深燃服(fu)務(wu)(wu)品牌價值。一(yi)要(yao)認真組(zu)織學(xue)習(xi)(xi)。要(yao)在(zai)(zai)全(quan)公(gong)(gong)司(si)上(shang)下(xia)(xia)組(zu)織學(xue)習(xi)(xi)，要(yao)讓公(gong)(gong)司(si)各層(ceng)次員(yuan)(yuan)工(gong)(gong)(gong)背(bei)誦服(fu)務(wu)(wu)理(li)(li)(li)(li)論，做到入腦入心；二要(yao)關心員(yuan)(yuan)工(gong)(gong)(gong)工(gong)(gong)(gong)作生活。建立起(qi)員(yuan)(yuan)工(gong)(gong)(gong)管理(li)(li)(li)(li)服(fu)務(wu)(wu)卡，清楚員(yuan)(yuan)工(gong)(gong)(gong)心理(li)(li)(li)(li)、思想、工(gong)(gong)(gong)作狀(zhuang)(zhuang)況(kuang)和基本狀(zhuang)(zhuang)況(kuang)，在(zai)(zai)員(yuan)(yuan)工(gong)(gong)(gong)生日等重(zhong)要(yao)節日，由公(gong)(gong)司(si)向員(yuan)(yuan)工(gong)(gong)(gong)表示(shi)祝賀，體現公(gong)(gong)司(si)對員(yuan)(yuan)工(gong)(gong)(gong)的重(zhong)視，讓員(yuan)(yuan)工(gong)(gong)(gong)找到歸屬感(gan)。三(san)是(shi)認真開展宣傳。通過(guo)標(biao)語(yu)、內(nei)刊等多種形式(shi)，加強宣傳。有條件的情況(kuang)下(xia)(xia)可(ke)專門辦一(yi)本燃氣公(gong)(gong)司(si)服(fu)務(wu)(wu)文化建設內(nei)刊，宣傳理(li)(li)(li)(li)論和公(gong)(gong)司(si)涌(yong)現出來的典型。

（二）提(ti)高(gao)服(fu)(fu)(fu)務(wu)質量(liang)。“四堅持一(yi)打造(zao)”歸結起來，就是(shi)要(yao)規范服(fu)(fu)(fu)務(wu)行為(wei)、統一(yi)服(fu)(fu)(fu)務(wu)標準、防止服(fu)(fu)(fu)務(wu)缺位。員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)是(shi)做(zuo)好服(fu)(fu)(fu)務(wu)工(gong)(gong)(gong)作(zuo)的(de)(de)(de)(de)基(ji)礎(chu)。一(yi)些企(qi)(qi)業(ye)僵化(hua)的(de)(de)(de)(de)管理，機(ji)(ji)械的(de)(de)(de)(de)工(gong)(gong)(gong)作(zuo)模(mo)式和(he)枯燥的(de)(de)(de)(de)工(gong)(gong)(gong)作(zuo)環境(jing)所造(zao)成(cheng)(cheng)(cheng)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)心(xin)(xin)理上的(de)(de)(de)(de)極度不(bu)平衡，進而(er)使(shi)(shi)得這(zhe)(zhe)一(yi)機(ji)(ji)會成(cheng)(cheng)(cheng)本(ben)急劇遞增，企(qi)(qi)業(ye)人心(xin)(xin)渙散(san)，缺乏(fa)凝聚力，甚至造(zao)成(cheng)(cheng)(cheng)消極怠(dai)工(gong)(gong)(gong)，人才大量(liang)流(liu)失的(de)(de)(de)(de)嚴重后果。一(yi)是(shi)要(yao)多組織各(ge)(ge)種文(wen)體(ti)活動(dong)，豐富員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)的(de)(de)(de)(de)生(sheng)(sheng)活。通過組織各(ge)(ge)種體(ti)育比賽，集體(ti)旅游、登(deng)山，強(qiang)健體(ti)魄，陶冶情操。二是(shi)在(zai)公司領導和(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)之間，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)與員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)之間實(shi)現了(le)“無(wu)障(zhang)礙溝通”，使(shi)(shi)企(qi)(qi)業(ye)里(li)彌散(san)著濃濃的(de)(de)(de)(de)人文(wen)關懷，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)在(zai)這(zhe)(zhe)種環境(jing)中(zhong)會自覺(jue)地降低自己付出(chu)好多的(de)(de)(de)(de)機(ji)(ji)會成(cheng)(cheng)(cheng)本(ben)，大家(jia)有(you)著共同的(de)(de)(de)(de)向(xiang)心(xin)(xin)力，形成(cheng)(cheng)(cheng)強(qiang)大的(de)(de)(de)(de)團隊(dui)優勢，在(zai)與其他的(de)(de)(de)(de)企(qi)(qi)業(ye)競爭(zheng)中(zhong)，這(zhe)(zhe)種團結的(de)(de)(de)(de)力量(liang)顯現出(chu)并占據(ju)了(le)優勢。三是(shi)在(zai)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)中(zhong)倡導樹(shu)立“立足本(ben)職，做(zuo)一(yi)個最出(chu)色的(de)(de)(de)(de)自己。”工(gong)(gong)(gong)作(zuo)理念，使(shi)(shi)他們認識到(dao)把簡單(dan)的(de)(de)(de)(de)事情天(tian)天(tian)做(zuo)好就是(shi)不(bu)簡單(dan)。三是(shi)用行為(wei)規范規范員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)行為(wei)。首(shou)先(xian)，制定(ding)一(yi)本(ben)《員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)手冊》，其中(zhong)要(yao)包括(kuo)非常具體(ti)的(de)(de)(de)(de)“工(gong)(gong)(gong)作(zuo)紀律”、“接待客戶和(he)接服(fu)(fu)(fu)務(wu)電話(hua)基(ji)本(ben)要(yao)求(qiu)和(he)規范用語”、“服(fu)(fu)(fu)務(wu)禁忌(ji)用語”等規定(ding)，還(huan)要(yao)包括(kuo)從(cong)高(gao)層(ceng)主管到(dao)普通員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)的(de)(de)(de)(de)詳細工(gong)(gong)(gong)作(zuo)程序等，統一(yi)他們的(de)(de)(de)(de)行為(wei)標準。通過內刊，以(yi)實(shi)際發生(sheng)(sheng)的(de)(de)(de)(de)案例(li)從(cong)方(fang)(fang)(fang)方(fang)(fang)(fang)面(mian)面(mian)教育員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)掌握日常工(gong)(gong)(gong)作(zuo)的(de)(de)(de)(de)具體(ti)操作(zuo)，以(yi)小故事的(de)(de)(de)(de)形式（包括(kuo)一(yi)些理論的(de)(de)(de)(de)方(fang)(fang)(fang)式）教給(gei)大家(jia)正確的(de)(de)(de)(de)思維方(fang)(fang)(fang)式。

（三）提高服(fu)務(wu)(wu)(wu)技(ji)(ji)能。第(di)一，建立(li)員(yuan)工(gong)(gong)培訓機(ji)制。一方(fang)面，要加強企業服(fu)務(wu)(wu)(wu)文(wen)化理論灌輸方(fang)面的(de)(de)教(jiao)育和培訓；第(di)二方(fang)面，要加強員(yuan)工(gong)(gong)服(fu)務(wu)(wu)(wu)標準和操作(zuo)規范的(de)(de)教(jiao)育和培訓，提高他們的(de)(de)服(fu)務(wu)(wu)(wu)技(ji)(ji)能；第(di)三方(fang)面，要建立(li)起員(yuan)工(gong)(gong)工(gong)(gong)作(zuo)表(biao)彰激勵機(ji)制，定(ding)期對員(yuan)工(gong)(gong)執(zhi)行(xing)服(fu)務(wu)(wu)(wu)文(wen)化和公司規定(ding)進(jin)行(xing)評選，選出服(fu)務(wu)(wu)(wu)明星員(yuan)工(gong)(gong)。

（四）完善服務機制。把企業文化或員工手冊(ce)內(nei)的制定(ding)和規(gui)定(ding)具體(ti)化、目標化，相關(guan)部門(men)要(yao)上墻公示，實行員工服務承諾制，完善好員工管理(li)、服務、激(ji)勵相關(guan)制度(du)建設，通過建立制度(du)，保證服務標準(zhun)、規(gui)范(fan)的有效執行。